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My internal fight over what device to buy
(lemmy.kde.social)
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this post was submitted on 22 Nov 2023
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Murena is a weird company. I tried to purchase a cellphone directly from them a few months ago, and they have this weird system on their website that forces you to create a full-blown cloud account with them - complete with email, calendar, file transfer and all - before being able to order anything. And in fact, even after creating the account, I couldn't even figure out how to order with my brand-spanking new murena.io email.
After fiddling with this for a while, and mostly reflecting on the fact that this company that knows absolutely nothing about me just gave me an email address and a bunch of storage for free at the click of a button, I decided this was all a little too sketchy for my taste and gave up on the whole idea. That's not how I expect to place an order with a normal company: I expect to have a cart and do a secure pay, not go through this kind of account creating rigmarole.
So, I'm not saying Murena is a bad company. I'm saying be careful with them, because the purchasing process is highly unusual with them.
Interesting, I've gone through the process and whilst I do have an account to track the order I haven't been forced to do anything else. I also use the phone and the app lounge without logging in.
Edit: I just looked at it and I only have a shop account to track the order. No cloud service or email address
I didnt have this experience at all. I think maybe I hit a skip button when they asked me to set up an account.
I got a Fairphone4 from them and it's been great!
When did you get it? Maybe they changed their web store since I tried to patronize it.
Just a few weeks ago.
Okay, then I guess Murena made their web store simpler or less sketchy-looking. I tried ordering from them around the end of June.
You can purchase a supported model with any company you feel comfortable buying, then install /e/ OS as well. I think you were expecting a more typical purchase experience of a store. Murena should seek for this experience, but yeah, they are a weird company aiming to a weird market, it doesn't feel that weird to me.