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this post was submitted on 04 Jul 2023
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No Stupid Questions
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Another big obstacle is the general UX of these platforms. Major companies have teams of user experience analysis and researchers that, while not always "winning" as compared to product or business driven decisions, absolutely have a (generally positive) impact on the product. Onboarding, retention, etc.
The fediverse has all the standard frictions of most OSS, like talking about itself, it's technology, etc when the fact is 99% of users dgaf.
I might go so far as to argue the perceived complexity is a bigger barrier than the risk of sabotage from other businesses. I am optimistic the growing list of third party apps will help solve some of these issues, as long as they take things like the sign up process and server selection into their scope.
I don't think UX will be that big of a problem, in the past the unofficial reddit apps were all better than the official one. Major companies design by committee and the UX is meant too maximize profit and engagement statistics for advertising, rather than be "good". A lot of open source UIs are better than their paid counterparts. I think PopOS is far nicer than windows 11.
Nah, most open source UIs are really pretty bad. Most devs are horrendous designers.
Your comment about profitability is true when it comes to social media companies specifically but definitely not true for the industry as a whole. UX is a huge selling point for enterprise software and the goal there isn't to drive clicks or views, because that's not how those companies make money.
UX won't be a problem as long as the maintainers are open to feedback and not stubborn about their current approach. And even if they are, an alternate front end could be introduced separate from the default one.
That and the servers are under such stress that it makes for a stuttery beginning for any new usrrs. Even just trying to upvote you and comment was a process. First this page wouldn't load properly, then then the upvote didn't show, then the screen jumped around when I tried to reply.
This site and any other will only replace Reddit etc if it's got people. It only gets people if new users can use the platform. We're not quite there yet. The people here now are willing to put up with growing pains but if it doesn't improve soon people will move on
The problem is that everyone has consolidated on one gargantuan server. The whole point of the fediverse is to spread out so no one server is carrying the entire load. I'm currently using lemm.ee and have experienced none of the issues being discussed here.
But yes, I agree that it could be a potential turn off for newcomers.
At the time of this writing, I have accounts on two servers. One on the big server, and one on a tiny server.
Obviously, the gargantuan server's biggest issue is performance. That will probably improve with time, but with its size comes some noticeable benefits, which I will touch on shortly.
The tiny server, which I actually joined first, is blazing fast, but I've run into constant issues trying to find communities and posts that the bigger server can find no problem. Initiating a federation request is not intuitive at all, and your average user is going to wonder why the hell so much stuff isn't showing up when they click All on a smaller server.
I tried manually copying my subscription list from the gargantuan server to the tiny one. It was quite a chore, even though it got better in 0.18. Most of the communities returned a "not found" error. Having to retry a search several times or manually input the URL and reload the page several times until the server can find the community on the remote server is not something the average user is going to want to deal with, so they'll end up on the huge servers that already know about the communities on the other large servers, if they don't give up.
Hopefully this gets better, but that's my best guess as to why everybody ended up on the gargantuan servers.
Spreading out would help the performance of the servers but would still expose inefficiencies in the backend systems that they use to talk to each other. The page might load, but the content will be all kinds of fucked.
It's a huge turn off. And federation itself adds to the problem when the servers don't match up properly.
I’m testing out Mlem on iOS and so far it is a much cleaner experience than even the desktop version of Lemmy’s webapp. Lots of nice QoL features.
https://testflight.apple.com/join/MelFP11Y
Yeah, the apps have been spotty for me, but at least the layout is cleaner.
Not a good sign when you need an app to properly use your website though.
We've been using reddit for years...
And? I don't remember Reddit being difficult to use when I signed up a decade ago
I imagine reddit felt little different than this at launch in 2005. New services are never going to be perfect from the start and it's obvious there is a community of devoted devs working on this project.
Lemmy has been in use for 4 years. It's not a new service anymore.
Why are you even here?
The mobile site for Lemmy is at least usable, without a huge banner telling you to download the app. That's more than I can say for Reddit.
Create an account off of lemmy.world and see if you have the same issues. A smaller instance can handle things easier. It have 2 but use the one that was most up-to-date and responsive.
See that's part of the problem. You shouldnt need to have to create a bunch of accounts just to use a site. People aren't going to stick around to find time their social media. They want it to just work.
I don’t disagree that it’s a weakness. But that just is how it is for now. I’d guess that it will settle down to a few dozen “strong” instances that are all federated together, with hundreds more smaller instances available, but right now there are like 5 super-packed instances (lemmy.world, sh.itjust.works, kbin.social, etc) which are getting killed with a double-whammy: all the users and all the communities are on them.
We’re still very early on. It’s not going to be a digg to Reddit style thing. But Reddit will keep making bad decisions and people will trickle over here over time and with each influx, things will have improved. I’ve been here a couple weeks and it seems like every day it gets better.
Also, the technical barriers aren’t as scary to people make it out to be. Yeah we won’t get all the boomers, which is very sad. But I’ve got some very tech illiterate friends who have started using memmy with no problems.
And do we even want to get as big as Reddit? Reddit was great 15 years ago. Then teenagers got smart phones and the olds spread out past Facebook and it’s been on decline ever since. I’d be perfectly happy if it got to like 20% the size of Reddit. Maybe not even that big.
I hope boomer is a state of mind, because otherwise you might be disappointed to learn how old some of us are.
I fundamentally disagree with the idea we will see a continuous trickle of users here as reddit makes more bad decisions. It will be waves, not a constant trickle. And each decision after the API changes will be incrementally smaller, driving fewer users away.
Right now we will also have a retention problem. People came here as an alternative to reddit, a d if the site is too slow, too hard to use because it is slow, then they won't stay. Theyll fall back into old habits and go back to reddit, because it's easier and familiar.
Edit: case and point: I'm using Jerboa. I just posted this comment, but when I did it took about 30 seconds, then I got a network error, and it didn't seem to post but it had, in fact, posted. This is pretty normal on this app right now. I understand stuff like this will get ironed out, but for new users who aren't fully committed it's a BIG turnoff.
I've only been on lemmy.one and I'm reading through this thread thinking what technical problems? Seriously people need to try a different instance because apparently they run much better.
As long as people don’t sign up to lemmy.world for a while we should be fine
Decentralized nature of Lemmy is also going to be confusing for the average Joe. When they to go to web site of Lemmy and see a list of instances to choose from, with communities spread all over them they are just going to nope out.
yeah, lemmy's current web app is very much in the "made for nerds by nerds" category as far as i see. lots of cool tools to express yourself and not many useless limitations, but on the other hand it's kinda confusing if you're not that techy. it's absolutely learnable but it would do very poorly on a hallway usability test.
and it's understandable why that is so, lemmy itself is being developed by two people who have their hands full putting out a thousand other fires, as well as sorting through the community's contributions. but there's still a lot that will have to improve in the future -- although I'm completely sure that when it does, it will be way better than what a corporate alternative would be like. those tend to do well with attracting new users but they also tend to be out of touch and suffer from stupid one-off decisions by middle managers trying to get promoted.
If only those expert researchers were more focused on a great user experience instead of dark patterns to sell more ad eyeballs. There's definitely good expertise to crowdsource, give it time.