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this post was submitted on 23 Dec 2023
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I'm going to be honest. I've met quite a few ex Wayfair employes. Working longer isn't going to solve their problems.
Wayfare's reputation at this point is "shittier than IKEA, and you'll get the wrong thing"
Last two times I’ve ordered from them, I’ve wound up with extra stuff. I ordered a set of 8 patio cushions and received 12. Ordered a patio set and coffee table and received a whole extra coffee table.
Quality, as you said, isn’t great. IKEA can be a pain to get to (for me), but you know their stuff is designed well.
When my order is correct but there’s extra – I assume the person packing it knew exactly what they were doing, just didn’t get a raise or bonus this year.
I often wonder how much loss companies suffer due to disgruntled employees doing stuff like that.
It’s a lot. General “disappearance” of goods from any source is referred to as “shrinkage” or just shrink. It’s fairly easy to look up once you know the name.
Off the top of my head, shrinkage typically ranges from 3-10% of inventory. Feel free to find sources and correct me.
Yes, but I’d be willing to bet that most shrinkage isn’t due to disgruntled employees; it also covers non-employee theft, accidental spoilage, non-malicious misplacement, etc. It also varies wildly by industry.
I think there's some ability to distinguish as anything intentionally discarded due to spillage or damage should be accounted for directly, as opposed to only showing up at inventory
Obviously it is impossible to separate out honest mistakes, intentional theft, and disgruntled employee semi-intentional shrink. If you ask the company, 500% of shrink is theft by organized crime rings and the general public should definitely be spending taxpayer dollars on police enforcement and jail time for pretty thieves. So I would assume most of it is actually accidental check out mistakes and employees "accidentally" checking things out wrong.
"I'm not getting paid enough to count."
My favorite Wayfair story is when I ordered an entertainment cabinet. The majority was brown, but the doors were white. One box comes in, packed tightly, it's obvious that nothing is missing from the box, but I have no white pieces. Missing the doors plus all the hardware to put it together.
Contact customer service explain the problem, that I think there's supposed to be a second box. OK, we'll send another. Same thing, one box, packed tightly, same pieces missing. Call again, explain again, they send out the same thing a third time. Finally I just cancelled my order and threw all three "Box A's" into the dumpster.
My soul died a bit thinking of that wasted MDF
Could have painted it with IKEA furniture paint!
It's the Amazon of furniture, although I rarely have as many issues with the cheap Chinese crap from Amazon. Several times I've gotten furniture with missing pieces and then the item was out of stock or discontinued so I had like 90% of a bedframe but it was just enough that it wasn't safe to use so I had to spend an hour breaking it down to take to a dumpster and then spend another hour finding a replacement.