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this post was submitted on 04 Jan 2024
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From my time as tech support, I can tell you that story is probably true
It wouldn't shock me, honestly. I did home support in a small computer repair shop for extra cash and all the leftover parts I could carry in high school in the 90s, then I did some time at an MSP for many years in the 00s and early 10s. I heard many versions of that particular anecdote from the time I started until CD drives stopped coming standard.