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this post was submitted on 06 Jan 2024
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AliExpress is not even close to Amazon except for the fact that it does a great job at providing a wide selection of Chinese products, but cheaper and with longer lead times.
What makes Amazon, Amazon, is its customer service. Without that, it's like eBay. But even eBay has significantly better customer service than AliExpress.
Speaking as someone who has used AliExpress a lot, it's pretty good, but only if you understand that all sales are final. Best cast scenario, the seller makes you pay for shipping which generally costs anywhere from 50% to 250% of your original purchase price.
Their customer service always defers to sellers in my experience, and even if they approve a return, what's the point if you lose money by shipping it back?
I have had three Aliexpress orders go bad, and two of them I was refunded. One of them I was not, despite the fact their own shipping still showed it as on it's way to New Jersey. They kept insisting I "pick it up at the local post office." I pointed out Virginia was not near New Jersey. I was denied, but only out $8. As far as Amazon vs. Aliexpress, I will agree with you about Amazon customer service being better. But I have had "AliExpress shipping times" on some Amazon products, which led me to believe that the particular store was outside their local jurisdiction.
Amazon support has been terrible for me, while AliExpress has come through almost every time.