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this post was submitted on 06 Feb 2024
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You get your money back, sure, but the company has also profited off the theft of the ticket, so I think a reasonable jury/judge would find you're owed some money for that profit and maybe some more so they think twice about doing it again. You'd probably be able to take them to small claims court and get an easy settlement for the equivalent of upgraded seats on the secondary market.
Also, if they had booked flights, hotels, and made other commitments to travel to the concert that money might not be easy to get back.
You would think right? But look at airlines, they can overbook a flight, and tough luck. Rental car places can say they don't have the car you reserved... the law is not there to protect you, it is there to protect business.
pro tip: your insurance probably has a discount deal w/ a major rental company - USAA & Enterprise, for example. Partnerships like this keep the fuckers honest to retain the income stream.