342
submitted 5 months ago by L4s@lemmy.world to c/technology@lemmy.world

Ticketek ‘glitch’ appears to re-sell fan’s $659 ticket for Taylor Swift concert — “They said, ‘someone else has it, we don’t know who, we can’t check or track who has your ticket’”::A Taylor Swift fan believed her VIP ticket was 'stolen' from her account by Ticketek after an apparent system 'glitch'.

top 50 comments
sorted by: hot top controversial new old
[-] momoitin@sh.itjust.works 93 points 5 months ago

This is one of the most perfect examples of a bank charge back situation I have ever seen.

[-] fmstrat@lemmy.nowsci.com 80 points 5 months ago

No need, click bait headline.

"[They said] 'someone else has it, we don’t know who, we can’t check or track who has your ticket'," the 21-year-old said. "All they could do was issue me a refund, I have essentially had my ticket stolen from me."

After failing to get the situation sorted and her ticket reinstated by Ticketek's customer service, Rebecca went online to try to get answers on Sunday. This is about when the company was finally able to ensure she still had a ticket, despite apparently being told otherwise. "We have now reached out to Rebecca to confirm," the spokesperson said.

In a statement to Yahoo on Monday, Ticketek said the situation had been rectified and other customers needn't worry about any such glitches in their online marketplace.

[-] Kalkaline@leminal.space 36 points 5 months ago

You get your money back, sure, but the company has also profited off the theft of the ticket, so I think a reasonable jury/judge would find you're owed some money for that profit and maybe some more so they think twice about doing it again. You'd probably be able to take them to small claims court and get an easy settlement for the equivalent of upgraded seats on the secondary market.

[-] ji17br@lemmy.ml 12 points 5 months ago

Also, if they had booked flights, hotels, and made other commitments to travel to the concert that money might not be easy to get back.

[-] Modern_medicine_isnt@lemmy.world 4 points 5 months ago

You would think right? But look at airlines, they can overbook a flight, and tough luck. Rental car places can say they don't have the car you reserved... the law is not there to protect you, it is there to protect business.

[-] mojofrododojo@lemmy.world 1 points 5 months ago

pro tip: your insurance probably has a discount deal w/ a major rental company - USAA & Enterprise, for example. Partnerships like this keep the fuckers honest to retain the income stream.

[-] ExLisper@linux.community 38 points 5 months ago

$659? Is it a week long concert with hotel and food included?

[-] BigDiction@lemmy.world 18 points 5 months ago

Limited view tickets were $1500 a piece when TS came to Levi stadium. Bonkers

[-] paws@cyberpaws.lol 14 points 5 months ago

You can get a week long hotel stay and food included for $659?

[-] Nollij@sopuli.xyz 14 points 5 months ago

That's not so unreasonable. An extended stay hotel near me is $539/week, and that was just the first result. That leaves $120 for food, or $17/day. While it won't be living the high life, it can be done.

load more comments (2 replies)
[-] ExLisper@linux.community 2 points 5 months ago

Depends where, obviously.

load more comments (2 replies)
[-] Buddahriffic@lemmy.world 34 points 5 months ago

Just a guess, but I bet what they do is post the same tickets for different prices and then give it to the highest price that sells, and "oops our bad, there was some kind of a glitch" + refund to all the lower price ones.

Then they can guarantee the lower but still profitable sale while still having a chance at the ridiculous price for someone who really really wants it and is willing to pay a crazy amount.

[-] Raiderkev@lemmy.world 16 points 5 months ago

I bought tickets like 4 months in advance for an event. Like a week before the event, I get an email that they don't have my seats, and offered tickets a section over. I was actually relieved because prices had dropped, so I just said no thanks, I'll take a refund, and bought better, cheaper seats.

[-] riodoro1@lemmy.world 30 points 5 months ago

People are fucking insane for spending that sort of money for an opportunity to spend a couple of hours in extreme crowd just to barely see a billionaire singer and barely hear the songs. Its even worse since they are clearly getting fucked by corporations at the same time

[-] XTornado@lemmy.ml 11 points 5 months ago

I mean... I wouldn't do it. But I have spend insane money on other stuff I feel like it's a not that crazy amount. And to each it's own....

The fees they charge as part of it... that's another thing that I agree they are bastards.

load more comments (1 replies)
[-] Son_of_dad@lemmy.world 21 points 5 months ago

Ticket prices are obscene and I hope Swift isn't gouging her fans. The last concert I went to pre pandemic, cost me $70 a piece, now those same tickets are easily triple that price. Who can afford this anymore?

[-] pete_the_cat@lemmy.world 11 points 5 months ago

I went to go see Pantera and Lamb of God on Saturday and all of the 4 sites I checked had at least a $30 fee per ticket, with zero explanation of what that fee was for. The tickets were priced from $60 on up and then once you select a ticket they slap on the $30 fee! Parking was also $45, and beer was $20.

[-] ShepherdPie@midwest.social 15 points 5 months ago

I just had a ticketmaster subsidiary charge me taxes on two tickets in a state where we have zero sales tax.

load more comments (1 replies)
[-] Son_of_dad@lemmy.world 5 points 5 months ago

I saw Megadeth front row for like $30 in the early 2000s 😭 their goodbye tour was like $400 a seat

load more comments (1 replies)
[-] Nollij@sopuli.xyz 7 points 5 months ago

How do you define gouging? Last I checked, even with these high ticket prices, most of her shows are sold out. How does that differ from basic supply and demand?

[-] HappycamperNZ@lemmy.world 8 points 5 months ago

Interesting we use Taylor swift as a discussion point on supply/demand for first year economics.

Effectively, there is a shortage of tickets vs demand so those at the higher end of the demand line can buy for ridiculous prices, everyone else misses out.

So they tried a lottery system - you get a ticket, if your number comes up you buy at a lower price as less people can now buy. Doesn't work because scalpers push in as well, then sell to those with a higher WTP, pocket the difference, price doesnt change and venue/her miss out.

So she tried a point system- buy her cd, follow on insta, join fan club, get points, higher points get early access to lower priced tickets, actual fans get tickets and not worth effort for scalpers. But she got hauled over the coals for turning it into a popularity contest and had to stop it.

And now here we are.

[-] Enk1@lemmy.world 6 points 5 months ago

They're not cheap if you get them first hand but they're not insane considering who we're talking about. Bands like The Eagles, Rolling Stones,etc were commanding $150+ tickets two decades ago. But good luck getting a non-resale ticket, between bots and the companies themselves buying the tickets solely to mark up for resale it's nearly impossible to get a ticket at face value.

[-] Son_of_dad@lemmy.world 4 points 5 months ago* (last edited 5 months ago)

Man, I remember paying $30 in the late 90s for a front row seat at a Megadeth concert in a smaller venue. Ozzy Osbourne and Rob zombie with slipknot cost me like $40

[-] Xiaz@lemmy.world 3 points 5 months ago

I remember seeing nosebleed Metallica seats for like $200. Instead got a VIP festival weekend ticket for $200 with Metallica doing 2 shows that covid cancelled! 🤣

load more comments (1 replies)
[-] Imgonnatrythis@sh.itjust.works 20 points 5 months ago

It's me, I have it, I'm the problem

[-] Spiralvortexisalie@lemmy.world 5 points 5 months ago
[-] PipedLinkBot@feddit.rocks 1 points 5 months ago

Here is an alternative Piped link(s):

It’s me, hi, I’m the problem, it’s me

Piped is a privacy-respecting open-source alternative frontend to YouTube.

I'm open-source; check me out at GitHub.

[-] otp@sh.itjust.works 12 points 5 months ago

When someone rich and powerful wants to go to a concert, there's always a way...

[-] Harbinger01173430@lemmy.world 9 points 5 months ago

Release now! Patch never

[-] boatsnhos931@lemmy.world 5 points 5 months ago

Oooo Taylor scissor me timbers! If I ever pay over 200 for a concert ticket boys...go ahead and let the hammer drop.

[-] sploosh@lemmy.world 5 points 5 months ago

Bruh $200 for a show is still an absolute fleecing.

[-] narc0tic_bird@lemm.ee 4 points 5 months ago

Refund the ticket, fix the bug, and move on.

[-] LordOfLocksley@lemmy.world 4 points 5 months ago* (last edited 5 months ago)

$659 for a one night gig....

You can get a week pass to a festival for cheaper....

A fool and his money are easily parted

[-] EatATaco@lemm.ee 9 points 5 months ago

I guarantee that there is entertainment that you spend money on that other people find foolish.

load more comments (3 replies)
[-] stockRot@lemmy.world 4 points 5 months ago

I think the "full" here is the one who can't fathom that others value things differently from themself.

Also, her money*. It's in the summary

[-] Dulusa@lemmy.world 3 points 5 months ago

The average ticket price for her tour 2023 was 1088$

Whoever pays prices like this is completely lost

[-] yeahiknow3@lemmings.world 2 points 5 months ago
[-] stroep@feddit.nl 1 points 5 months ago

I got drawn in the lottery to be able to buy tickets for athletic events at the Olympics in Paris. For the events I liked to see, I had the choice of a 860 and 980 euro ticket… so with the two of us, that would be as much as a week long holiday to the Canaries. So we passed. We’re gonna watch the marathon, which is free :-)

load more comments
view more: next ›
this post was submitted on 06 Feb 2024
342 points (95.2% liked)

Technology

55919 readers
2634 users here now

This is a most excellent place for technology news and articles.


Our Rules


  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots


founded 1 year ago
MODERATORS