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this post was submitted on 17 Feb 2024
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And if successful then companies will hire even less people to take your calls because their KPIs will show that people are willing to wait even longer for a resolution.
This is a bandaid that has the potential to make things worse.
Moral hazard I think the term you are looking for here. Might be wrong could also be preverse incentive.
It definitely has a moral hazard aspect. Thank you.
Negative Externalities also applies