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submitted 5 months ago by anon6789@lemmy.world to c/support@lemmy.world

Been unable to upload since yesterday. Getting an error in 2 apps, so it feels like it's a LW thing.

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[-] anon6789@lemmy.world 1 points 5 months ago

Client error. Code: 403. Message:

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          <span class="cf-no-screenshot error"></span>
        
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        <h2 data-translate="blocked_why_headline">Why have I been blocked?</h2>

        <p data-translate="blocked_why_detail">This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.</p>
      </div>

      <div class="cf-column">
        <h2 data-translate="blocked_resolve_headline">What can I do to resolve this?</h2>

        <p data-translate="blocked_resolve_detail">You can email the site owner to let them know you were blocked. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page.</p>
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[-] Rooki@lemmy.world 2 points 5 months ago* (last edited 5 months ago)

This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.

This is your answer. Its only you. What are you trying to upload or what apps do you use? I will look into why directly you are blocked.

It happens sometimes if you are in a area where we get many requests or you use a vpn / tor.

[-] anon6789@lemmy.world 3 points 5 months ago

I pretty much only upload owl pictures.

I'm on vacation, but I've tried to upload from a few spots in the city to make sure it wasn't something with the wifi where I was staying.

I use Summit, which is where I was able to get the long error message. Boost gave me a generic 403.

[-] anon6789@lemmy.world 1 points 4 months ago

I tried re-uploading old pics I'd uploaded successfully and that worked.

I tried grabbing new pics from Flickr and Facebook groups and they uploaded.

Then I tried using the Choose from Gallery and Edit option in Summit and cropped one of the trouble causing images a smidge... and then it will upload.

I feel like I've been able to upload some higher megapixel photos occasionally in the past, and the new photos were taken with my Pixel 7, so I don't know why they would have any type of formatting issue.

This seems to narrow down the source of the problem greatly, but not sure yet what the exact cause may be. Anything jump out at you with this new debugging?

[-] Rooki@lemmy.world 2 points 4 months ago

Ok good information. We will investigate it.

this post was submitted on 19 Mar 2024
12 points (100.0% liked)

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