This directly contravenes the Wireless Code. Koodo pulled this shit on me around August and I complained, citing the wireless code. They immediately put me back to me old pricing (33.90/month) and upgraded my data. KNOW YOUR RIGHTS!
Companies doing illegal shit? Ya don't say...this is totally unheard of
This is how we fight back
So I called in
They told me that there are NO CONTRACTS at koodo and because they do not offer the plan means they can do what they want to your bill.
I had to go onto self serve to change my plan to get the same prices I was paying before...
FUCK CANADA AND THE BIG 3
Oh and my brother who has the same plan did NOT get a price increase. But my mom did as did I. We all live in the same house...
I signed up for Koodo for a few months. It went like this:
I signed up for 5g and the first month was ~200mbs with very good signal.
After a month it dropped to practically nil, terrible signal.
I waited a bit and noticed they now offered a plan with "full 5g speed" which is what I should have had. So I cancelled. That was a bit of a pain in the ass. A month later I got another bill for a whole other month. Not only that, they said payment was late a whole month. I was so pissed, I was about to lose it. I paid to avoid too much immediate hassle. Thankfully two days later they sent a cheque back for that amount.
Needless to say. Not going back.
Yup, I got an unannounced price increase from them around the same time too. I called and asked if they'd reverse it. I didn't cite any laws, I just said I'd take my business elsewhere quicksmart if they didn't. They didn't. I canceled my service 2 months later. I now pay $81.31/mo for both home internet and cell phone, without a contract. So it worked out in the end. FWIW, Virgin (Bell) increased my price twice and at least once (but I think twice, iirc) they didn't tell me in advance. (They were my old home internet :)
If they’re charging for 3G don’t know why but it doesn’t matter if you use it.
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