All the stories about the water industry are a case book example of why privatisation doesn't work. These public companies have failed to invest in infrastructure for decades, instead being milked as cash cows for investors.
They've essentially stolen money from the UK public who pay for all this through their bills and had the assets sold from under them by the Cknservatives.
Bills are going up by 35% in Thames Waters case due to how badly managed the company is. Investigations have shown huge sums have been paid out in dividends yet the companies have creaking infrastructure and massive debts.
The water companies need to be forcefully renationationaised for a nominal fee of £1 and their debts written off. The investors and banks should pay the price for fleecing the water companies.