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Why YSK: Getting along in a new social environment is easier if you understand the role you've been invited into.


It has been said that "if you're not paying for the service, you're not the customer, you're the product."

It has also been said that "the customer is always right".

Right here and now, you're neither the customer nor the product.

You're a person interacting with a website, alongside a lot of other people.

You're using a service that you aren't being charged for; but that service isn't part of a scheme to profit off of your creativity or interests, either. Rather, you're participating in a social activity, hosted by a group of awesome people.

You've probably interacted with other nonprofit Internet services in the past. Wikipedia is a standard example: it's one of the most popular websites in the world, but it's not operated for profit: the servers are paid-for by a US nonprofit corporation that takes donations, and almost all of the actual work is volunteer. You might have noticed that Wikipedia consistently puts out high-quality information about all sorts of things. It has community drama and disputes, but those problems don't imperil the service itself.

The folks who run public Lemmy instances have invited us to use their stuff. They're not business people trying to make a profit off of your activity, but they're also not business people trying to sell you a thing. This is, so far, a volunteer effort: lots of people pulling together to make this thing happen.

Treat them well. Treat the service well. Do awesome things.

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[-] Sterben@lemmy.world 3 points 2 years ago

Thank you for clearfy. Good thing to know.

[-] humdrumgentleman@lemmy.world 3 points 2 years ago

The comparison to Wikipedia is a really good one.

[-] Smokeless7048@lemmy.world 3 points 2 years ago

There's a reason I've decided to contribute to whatever "primary" Lemmy server I end on.

Infrastructure costs money, and so does the admins time.

[-] trouser_mouse@lemmy.world 3 points 2 years ago* (last edited 2 years ago)

Particularly in these early stages, really clear and transparent communication and plans are key I think.

Nice to see some info on the sidebar links, hopefully will be combined with posts and further info as things progress.

Help people buy into supporting the service they use, but knowing who they are supporting, why, and what their support via Patreon enables.

I think a lot of people would be happy to pay small amounts, but what are the running costs, and what is the roadmap and requirements and cost to scale and improve performance etc. What happens to additional funds over and above the running costs? (Fair compensation for time should be a thing!)

Another consideration is aside from the financial side, what other support will be required to scale and what are plans for that - additional admins, any other mods for "official" communities etc.

It's a very exciting time, delicate but full of potential!

[-] Zenith25@lemmy.world 2 points 2 years ago

A great post that I wholeheartedly agree with.

Just as with Mastodon / Twitter, the services may look very similar but what many fail to grasp immediately is the culture is different (in a very good way!).

[-] 70ms 2 points 2 years ago

Thanks for the reminder! I signed up at sdf.org because I saw that r/bbs had moved over. As soon as I saw SDF's website, which hasn't had its look updated since the mid 90's by my eye, I knew it was the one for me. I can tell they've been struggling a bit under the load but I appreciate so much that they're hosting an instance and I have confidence they'll get it all running smoothly. They're a non-profit and I'll be donating as soon as I'm able.

I do worry, though, that as the fediverse grows many of the instances won't be able to scale up and will drop out. I'm not an admin or sysop and know nothing of how this works on the back end, so hopefully those fears are groundless.

[-] DrMango@lemmy.world 2 points 2 years ago

While I understand what you're getting at, users can be viewed as "the product" if they are contributing content (posts, comments, votes, and other forms of engagement) and "the customer" if they are consuming this content in any way.

Without content or readers there would be no Lemmy, just like for Wikipedia with no editors or readers there would be no purpose for that site either. The terms "product" and "customer" aren't intrinsically related to monetary value.

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[-] scarabic@lemmy.world 2 points 2 years ago

I’m actually paying monthly to help with server costs. What am I?

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[-] hex_m_hell@slrpnk.net 2 points 2 years ago

If you're not paying for it, directly or through donations, you are the product. If you're not paying for it via donations, someone else is paying for you. Nothing really changes.

Put another way, this is a commons. You share the job of maintaining the commons, or you recognize that someone else is supporting you and you pay it forward when you can. Nothing is free, and we can lose these spaces if we don't take care of them.

[-] Shippuu@lemm.ee 2 points 2 years ago

Let’s make lemmy the best community in the world without corporate greed!

[-] Oort@lemmy.world 2 points 1 year ago

This is so sweet and wholesome that I might faint from a sugar OD!

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this post was submitted on 02 Jul 2023
899 points (97.8% liked)

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