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Why YSK: Getting along in a new social environment is easier if you understand the role you've been invited into.


It has been said that "if you're not paying for the service, you're not the customer, you're the product."

It has also been said that "the customer is always right".

Right here and now, you're neither the customer nor the product.

You're a person interacting with a website, alongside a lot of other people.

You're using a service that you aren't being charged for; but that service isn't part of a scheme to profit off of your creativity or interests, either. Rather, you're participating in a social activity, hosted by a group of awesome people.

You've probably interacted with other nonprofit Internet services in the past. Wikipedia is a standard example: it's one of the most popular websites in the world, but it's not operated for profit: the servers are paid-for by a US nonprofit corporation that takes donations, and almost all of the actual work is volunteer. You might have noticed that Wikipedia consistently puts out high-quality information about all sorts of things. It has community drama and disputes, but those problems don't imperil the service itself.

The folks who run public Lemmy instances have invited us to use their stuff. They're not business people trying to make a profit off of your activity, but they're also not business people trying to sell you a thing. This is, so far, a volunteer effort: lots of people pulling together to make this thing happen.

Treat them well. Treat the service well. Do awesome things.

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[-] FartSmarter@lemmy.world 147 points 1 year ago

People should also remember that it costs money for these servers to exist. So if you enjoy using it, try to support the service by donating to your instance, contributing to open source projects, spreading the gospel, etc.

[-] lunarshot@lemmy.world 25 points 1 year ago

Couldn’t agree more, we need to continue to attract the kind of people who would really be able to help grow this kind of community, so if you have friends you think would like this, try talking to them.

Drop a couple bucks into support the admins and servers - think about streaming services you pay for and use less. $5-10/month to donate to a service you are using daily is pretty cheap considering.

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[-] SomeoneElse@lemmy.world 9 points 1 year ago

I’m dirt poor but I’ve donated to Wikipedia at least three times now. I use that website so often, it’s changed my life.

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[-] AnObscureTenet@lemmy.world 42 points 1 year ago

Nope. You're the USER. A concept that is as old as computing and yet has gone completely by the wayside recently with the corporate monopolization of the internet.

Good to see it making a comeback.

[-] shadmere@lemmy.world 8 points 1 year ago

USER

WARNING: INCOMING GAME

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[-] magnetosphere@lemmy.world 24 points 1 year ago

Mostly what I feel is gratitude. Personally, I don’t have the skills, technical knowledge, or free time required to run even a small instance. I know I’m relying on the generosity of others, which makes me much more tolerant of delays, glitches, etc.

[-] Ephrite@lemmy.world 19 points 1 year ago
[-] Dr_Fetus_Jackson@lemmy.world 6 points 1 year ago

"Do things awesome"

BEANS

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[-] teawrecks@sopuli.xyz 15 points 1 year ago

This post missed the most important part people should know: someone is footing the bill for you to use this service. If you're not paying, they will make their money in whatever what they choose. Potential resulting in you becoming the product. Yes, even on lemmy. So if your instance mod needs funding, kick em a few bucks, be their customer.

[-] overzeetop@lemmy.world 6 points 1 year ago

kick em a few bucks, be their customer.

Better yet, be their partner.

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[-] irkli@lemmy.world 14 points 1 year ago

Thanks OP. We have an opportunity to do things differently, and better.

When I signed up on a mastodon instance winter of 22, I moved a couple times, when I settled down, I setup $5/mo to the site.

When I signed up to lemmy.world, I did the same after a week.

No ads! No spying, no coercion, no CEOs whims to extract profit from accumulated past collective work. Sure admins mods etc can become assholes -- and we can move.

Wikipedia's innards can be icky at times, man politics around some pages is infuriating. GUESS WHAT. WE DONT EVEN GET TO DO THAT MUCH on a corporate site. Most Wikipedia.org pages operate just fine. There's always someone "wrong on the internet" somewhere, we can choose where we put our energies.

Reddit seemed incrementally better than most -- up to the Troubles. But I just got lulled by the mostly great people there and the great conversations, but jarred awake, again, by the reminder than in reality, it was just another pump and dump deal. It was just taking longer than my attention span.

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[-] vibe@discuss.tchncs.de 13 points 1 year ago

I honestly think more instances should support some sort of donation or explicit customer model. Running such things is expensive, and sourcing money when things are ran for free is hard, so these kinds of platforms tend to be ran out of pocket, which makes them somewhat volatile. We don’t need to repeat the mistakes of big platforms and instead should build something sustainable from the get go.

[-] wit@lemmy.world 14 points 1 year ago* (last edited 1 year ago)

I think lemmy should do what Lichess.org does, which is: Give an icon to donators/patrons. That is all, just an icon. It is surprisingly effective. For example, see this: https://lichess.org/@/thibault. The wing, before his username is the icon to which I am referring. it is visible site-wide.

[-] teuast@lemmy.world 6 points 1 year ago

I bet if we stole the idea of reddit gold and allowed people to award comments and posts, but 1. no premium membership and 2. make it clear that the money is going to help keep the service running, that would bring in a lot of revenue without harming the community.

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[-] mx3m@lemmy.world 12 points 1 year ago

“If you’re not paying for the service, you’re not the customer, you’re the product.”

I see this everywhere, it’s the logical fallacy equivalent of “everything that’s rare has value”.

I’m sure most people, on the top of their head, can think of at least 3 products that are free to use and aren’t engineered to leverage their private information (Wikipedia anyone?)

What is true though, is that if you’re not paying for the product or service, SOMEBODY ELSE definitely is. So the question is: “who is paying for me? And why are they paying for me? What is at stake for them?”

[-] KairuByte@lemmy.world 7 points 1 year ago

I think the part that’s missing is that this advice is related to companies, not in general. If the company is making a profit, and not asking you to pay, where is the money coming from?

[-] lorcster123@lemmy.world 6 points 1 year ago

I've donated to wikipedia before because I feel its valuable to me for all the information it gives.

I might donate to lemmy if i feel its valuable to me for information or discussions

[-] stevedidWHAT@lemmy.world 10 points 1 year ago* (last edited 1 year ago)

We’re all guests in an apartment building with an open door policy in a village of apartment buildings.

Help out your building owners with the utility costs if ya can, design some cool apartments for others to experience and visit, but most importantly: take care of your neighbors and commune with each other to grow a stronger community

[-] damnYouSun@sh.itjust.works 10 points 1 year ago

It has also been said that “the customer is always right”.

That's not really the saying, it's what everyone thinks the saying is, especially Karen's, but it isn't.

The saying is "the customer is always right, about the price". I.e. that value of a product is equal to what people are prepared to pay for the product, not what you'd like them to pay, as a business owner.

It has nothing to do with businesses have to appease customers, regardless of whether they're being ridiculous or sensible.

[-] 0xff@lemmy.world 8 points 1 year ago

I remember seeing "the customer is always right in matters of taste" on Reddit many times, but I can't find any real sources now. Maybe that was just an artifact of the echo chamber.

[-] Dazza@lemmy.world 10 points 1 year ago* (last edited 1 year ago)

One of my favourite things about early days Reddit was it’s growing community of positivity. There was actual encouragement to be nice to each other and subreddits were built around celebrating stuff.

Negativity was downvoted into oblivion so you never saw that stuff on the All page and popular pages.

I’m seeing the same thing with Lemmy right now and hope it continues long into the future. The lack of profiteering should really help with this.

[-] stardustsystem@lemmy.world 4 points 1 year ago

It's the kind of thing that's easy to start and hard to continue. Time will tell, but I hope we can develop the kind of community values here that will grow with scale, rather than shrink

[-] Yasuke@lemmy.fmhy.ml 9 points 1 year ago

And that’s where I’m just loving it. All dope apps and services without a single person being greedy. I still haven’t seen a dev ask for money for any apps and the crazy part is I would pay for Memmy in a heart beat.

[-] AeonFelis@lemmy.world 8 points 1 year ago

This is open source. We are neither products nor customers - we are all test subjects.

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[-] fenwickrysen@lemmy.world 8 points 1 year ago* (last edited 1 year ago)

People always forget the last part of the quote: "The customer is always right in matters of taste."

;-)

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[-] Girru00@lemmy.world 7 points 1 year ago

Thanks a lot for the post! Super nice to hear. Would also like to point out that "the customer is always right" was originally meant for sales. I.e. if they want a meat themed car, sell it to them, dont tell them its in bad taste. So for more ways than one treat those that serve you with respect. Theyre serving the community, not your servants.

[-] Ataraxia@lemmy.world 6 points 1 year ago

It's like hanging out at a friend's house. Follow their rules.

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[-] zombuey@lemmy.world 6 points 1 year ago

so a real question if a one instance decided to setup for advertising and used that money to pay mods would that be acceptable?

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[-] TheLurker@lemmy.world 6 points 1 year ago

On the Fediverse you are a user, not a customer, not a product.

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[-] SGG@lemmy.world 5 points 1 year ago

While I agree and love the idea, it's going to be very difficult to keep things this way. Main two reasons are:

  • It costs money to run a service like this as it expands.
  • The temptation of the money to be gained from gathering data can be very hard to resist.

I'm honestly fully ready to see ads sprinkled throughout Lemmy instances (but the problem with that is that due to the federated nature, you can place load on one server through the API's without getting ads).

We've also already seen Beehaw defederate from lemmy.world and sh.itjust.works due to the sheer volume of users creating issues around moderation (and probably server load as well) https://beehaw.org/post/567170. If that becomes a semi-constant issue I can see people leaving Lemmy, or at least not being as active as they would otherwise have been.

For now I'm enjoying things, finding it a bit "slow" but that's been a bit welcome, no more threads with thousands of comments drowning everyone out.

[-] meldroc@sh.itjust.works 12 points 1 year ago

If things get big enough that hobbyist instance owners are getting overwhelmed, it might be a good idea to organize a nonprofit, under the NPR business model. Not collecting data or breaking your brain with advertisements, though periodically, they're gonna have to go hat in hand, and beg users to feed their Patreon. Hey, I'm more than happy to throw a little in!

Nice thing about this business model is that being a nonprofit, the point of its existence is to fulfill its mission (to help independent distributed social media thrive), instead of to make money for owners/shareholders.

[-] McMillan@lemmy.fmhy.ml 5 points 1 year ago

the point of its existence is to fulfill its mission (to help independent distributed social media thrive)

I read that as "disturbed" and for some reason the sentence still made sense to me...

[-] Firefly7@lemmy.blahaj.zone 8 points 1 year ago

The true mission of Lemmy is to comfort the disturbed and disturb the comfortable :)

[-] teuast@lemmy.world 4 points 1 year ago

oh-wah-ah-ah-ah

[-] fubo@lemmy.world 7 points 1 year ago

The temptation of the money to be gained from gathering data can be very hard to resist.

There is no money to be gained from "gathering data" here. All the data is already public, which means that Google, Microsoft, OpenAI, etc. are already free to copy whatever they would like. That's part of being on the open Web.

[-] flashmedallion@lemmy.nz 4 points 1 year ago* (last edited 1 year ago)

We've also already seen Beehaw defederate from lemmy.world and sh.itjust.works due to the sheer volume of users creating issues around moderation

Troubling but understandable. Beehaw is basically fediverse tumblr, they need to prioritise their own safety.

It really highlights the other main issue though in that people really want a new alternative to work so are obsessed with growth at all costs. But maximising the influx of new users is going to have negative effects on quality, culture, and community.

A bit of friction to onboarding, and a slow steady growth that allows a community to form is what's going to set this up for success

[-] quazar@lemmy.world 5 points 1 year ago

To quote the first words of the old Dune movie:

"A beginning is a very delicate time."

What we should all take responsibility for is the health and quality of the community. We should be more active citizens, instead of the passive "consumers" we've all been corporately groomed to be.

I think more instances are the answer because this activity can't be cheap. maybe Lemmy.world splits off into 2 or 4 instances. Lemmy1.world etc

This dynamic will have to stabilize in costs. I don't know what that looks like.

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[-] NewBrainWhoThis@lemmy.world 5 points 1 year ago

Lets see what the future brings. As long as the user count is low there isn't much of a problem, but if instances suddenly have millions of users, it will get expensive for admins to run the service. If too few people donate (what is usually the case), admins are forced to search for other ways to finance the infrastructure. The other point is AI, wheter you like it or not, if Lemmy is big enough, the content (conversations etc.) will be used to train LLMs. Also, the content will certainly be interesting for advertisers to learn user preferences. The difficulty comes with scale.

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[-] rdyoung@lemmy.world 5 points 1 year ago

The second quote often leaves out the rest of it.

The full original quote was.

The customer is always right in matters of taste. Notice how that means something completely different than the quote everyone uses?

That is all I have to add.

[-] Quill7513@slrpnk.net 4 points 1 year ago

So many boomers think "the customer is always right" means the service provider is required to give you white glove treatment when the real meaning is that the service provider is not allowed to tell the customer theyre wrong to like plaid and paisley together

[-] aaron@lemm.ee 4 points 1 year ago* (last edited 1 year ago)

Extremely well put. Not the customer or product but the citizen. And try paying taxes if you're able. This is a FUBU type of thing.

[-] Guster@lemmy.world 4 points 1 year ago

Thank you for the reminder, it's a breeze of fresh air with all transparency on this platform that's we're not used to - coming from Reddit. I can only hope that this "movement" persists and that lemmy or any similar fediverse app will eventually become the norm. It certainly feels inevitable to me, having seen that the grass is greener on this side

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this post was submitted on 02 Jul 2023
890 points (97.7% liked)

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