Software Gore

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A community for posting software malfunctions

Deliberately bad software or bad design is not software gore, it must be something unintentional

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submitted 1 week ago by thethunderwolf@lemmy.dbzer0.com to c/software_gore@programming.dev

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[–] OwOarchist@pawb.social 18 points 1 week ago

Having a robot hang up on you truly is the pinnacle of customer service.

[–] sukhmel@programming.dev 16 points 1 week ago (1 children)

I was recently less than amused, when I first waited for a response for 8 minutes, and then an agent asked something, required immediate answer and ended the chat in 30 seconds

[–] 18107@aussie.zone 11 points 1 week ago* (last edited 1 week ago)

I've had a bot end the session while both I and the service agent were typing, and it was only 30 seconds since the last message.

This happened 3 times in a row before I learnt to pre-type all my answers in a text document and copy-paste them to keep the bot happy.

[–] Grass@sh.itjust.works 2 points 1 week ago

Dell's bots give you the runaround and even have fake Indian names and ask you to answer the most stupid questions and do utterly idiotic diagnostic procedures. I guess you are meant to think its an outsourced human agent that's just really stupid but they don't want you to have a bad impression of India.