We feel your pain, even more than you can possibly imagine. That’s why everyone who has reported a hardware issue to our support team has received a free replacement (with free worldwide shipping) regardless of whether their device is under warranty or not.
Or that this has happened to just 0.25% of all PT2s - or once every 30+ years of usage? Of course not - your watch just broke. That’s why we will continue replacing reasonable reports of glass cracking for free as long as we can. At some point, we will shift to offering a replacement at a highly discounted amount. We are also looking into sourcing extra LCM modules (the entire front assembly - glass, touch panel, display, metal top cover and backlight) and making them available for folks who choose to fix their watch themselves.
Didn't think they'd address the from glass cracking, and I am very happy with this response. 51 reported cracked screen, and probably more now that we know that a replacement is on it's way.