I had one where yes everything was plugged in but... The power strips never plugged into the wall... They were just plugged into each other.
That one turned out to be an annoying bit of cable management that I wouldn't have had to do if they would have just left things alone and let me handle the original ticket
Add in that as a teacher she likely has student loans to pay on... At least until she can get through the system and get on the public service repayment option. I think they were trying to improve it but last time I tried to get on it the system was less than ideal to work with