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this post was submitted on 08 Apr 2024
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If you report it, yes. When this happened to me, (paraphrasing) they begged me in the text chat to not report them because they'd risk getting suspended.
To be fair, I was working customer service at the time but they still gave my food to a completely different store. And you gotta report it to get your order redelivered or refunded, so I did it anyways. Their English was awful and I'm sure that was how they ended up at the wrong store, but if this is happening often enough that they get suspended... That's not on me 🤷♀️
My sister did DoorDash deliveries and she'd steal food if the customer did the default tip or less. She got a few free meals out of it, but she's banned from dashing now lol.
Between the extra costs and BS like this, I'm glad I can be satisfied by ramen when I don't feel like cooking.
The companies make it really difficult to report problems too, because they don't want to pay for a support staff.
It's actually really easy on DoorDash. On my end, they didn't require me to provide any proof and they immediately put in a request for a redelivery from a different driver for no extra cost
It definitely wasn't like that for Uber Eats.
A lot of these places are one-and-done inside the first few weeks of employment, which makes the job particularly precarious.
Amazon Fulfillment Centers are similarly very unforgiving to their staff, with anyone taking so much as a bathroom break risking unemployment.
But the upshot of these high risk employment practices is that they burn through the available local labor pool very quickly. This drives up recruitment costs and lowers the bar for rehire.
So what you're ultimately threatening people with is the prospect of creating a fresh new account and spending some amount of time fighting with the automated recruitment systems. For newbies, that's frustrating. For old heads, it's not uncommon to have five or six accounts in the background that they can fall back on if one person gets them fired.