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Yeah, we've had calls come to us in all sorts of crazy ways called in by all sorts of different people for all sorts of wild situations. We kind of have to treat all calls as if they might be real no matter how outlandish, and just make sure we notate anything weird about them. I could probably write several books about all of the crazy 3rd and 4th party calls, people calling from the emergency phone in an elevator, suicide threats called in from a bank because the person decided to bare their soul to Wells Fargo customer service, calling from deactivated phones on VoIP apps because it's the only way they could call, etc.
Of course there's a lot of room for new regulations, training, etc. on how police can/should act on the info from our calls. The cops in my area mostly seem to have a good idea how to handle it, but not all departments are created equal. And it's an ever-evolving situation with new stuff always coming up. We hd to recently explain to one of our cops about crash detection from iphones because he'd never heard of it before.
What do you think about my suggestion of holding the bill payer liable? Obviously this wouldn't help with pay phones, but any service where someone pays through a traceable means could work. Do you think that would help reduce the number of fraudulent calls?
Since, like I said, most of these aren't coming in through traceable means, I think it's of pretty limited utility.
There's also a lot of cases out there, where a lot of people are on the same phone plan who may not even live together, I'm still on my parents phone plan as a married man in my 30s who lives an hour away from them, the way the contracts and such have worked out it's cheaper for us and there's no sense of changing it if it's working fine for all of us. But if I tried to swat someone, it'd be kind of a dick move to hold my parents responsible for it.
Another thought that just crossed my mind, for the most part, there's already laws in place about false police reports, misuse of 911, etc. that this kind of thing could fall under. It's probably a better use of legislative time and resources to improve the issues with how the police respond to these calls, and to make sure that the existing laws can be enforced fairly and efficiently than to try to introduce a new law that covers a pretty narrow set of circumstances that's not even particularly common.
If we wanted to introduce new laws specifically to address this, I'd probably want tighter regulations on the VoIP apps, cellular providers, etc. to make it easier for us to identify who's calling (although as someone who does value my privacy and mostly prefers anonymity when possible, I'm hesitant at best to actually support that kind of measure.)
I've worked here for almost 6 years, we've probably had about as many swatting calls (somewhat more if you count repeated calls to the same address, but after the first one we usually add a caution note to the address so that everyone from the calltakers to the officers responding are aware that it could be a false call) It's not exactly the biggest issue we face. I'd personally prefer to see something done, maybe some kind of mental health reform, so we can actually do something about the 2 or 3 repeat callers I've probably spoken to, without exaggeration, almost 100 times each over the last month or so. They're hallucinating or having delusions or something along those lines, so in their minds they're reporting an actual emergency making it difficult to make false report or misuse of 911 charges stick because their intent factors into those charges, and they also don't really present a danger to themselves or others, so we can't really get them committed either, and on top of that, even if it were possible to use the current laws, no one really wants to deal with the necessary paperwork and court dates and such to pursue those kinds of things, in the grand scheme they're still a fairly minor nuisance and we all have things we'd rather be doing than that, work-related or not.
Also general public education, and other kinds of conflict resolution solutions, or other sort of social programs (some of which fall under the ~~defend~~ EDIT: defund the police banner) could go a long way. We get a lot of calls for things that are in no way shape or form police issues, and a lot of situations that probably could have been headed off before they became police issues if people had access to other sorts of of counseling, mediators, and safety nets to fall back on. If people had access to better ways to manage and express their anger at someone and to address whatever issues there may be, maybe they wouldn't try to escalate things to SWATing. Maybe a guidance counselor took note of your anger issues in school and helped you learn to handle those feelings before you decided to SWAT the guy who beat you in fortnight (or whatever the big multiplayer game is these days, I'm out of the loop on that.) Maybe if we had UBI it wouldn't be such a big deal that your ex kicked you out of their house and you wouldn't feel a need to start a years-long vendetta against them. Or maybe if there was an easier way to get some sort of third party involved in your dispute to act as a mediator/arbiter, you wouldn't have as much animosity towards the person you have beef with. Lots of other potential avenues to investigate to prevent these things from happening in the first place instead of trying to deal with them after the fact.