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this post was submitted on 12 Aug 2024
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politics
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This is perfect. I just had to chase a few travel companies for refunds they owed me. The cancellations were the fault of the companies, not mine.
Every single one of them requires you to call some hidden phone number who tells you to download an app, and part of your refund is always disputed. It literally takes hours just to figure out how to complain.
They take your money in 5 seconds, but give it back in "5 to 7 business days".
This is the thing that pisses me off most. After spending hours arguing when they finally relent it will be "up to 30 business days before you see your refund". I had one company take 120 days to refund my money when my venue had to be cancelled during COVID, money that I had to pay the moment I booked.
At that point you have to complain about it to your credit card provider. They are literally taking your money. 30 days is not acceptable, let alone 120 days.
I complain once to the merchant and if the money isn't going to be refunded soon, I call the credit card company. Try not to threaten or call again. Literally just escalate at the sign of problems.
During COViD, I had flights cancelled on me. It was a discount carrier that first claimed “no refunds”. When I called and pointed out COViD regulations requiring it, they relented and gave me a credit for their shitty airline, expiring in a year. However after two years, I did get an actual refund … never again flying JetBlue