DOT’s rule also puts an end to airline runarounds by requiring refunds to be automatic, prompt, in the original form of payment, and for the full amount paid.

This is perfect. I just had to chase a few travel companies for refunds they owed me. The cancellations were the fault of the companies, not mine.

Every single one of them requires you to call some hidden phone number who tells you to download an app, and part of your refund is always disputed. It literally takes hours just to figure out how to complain.

They take your money in 5 seconds, but give it back in "5 to 7 business days".

• Ensuring accountability for companies that provide bad service. People shopping for products or services should be able to rely on customer reviews to assess which companies will provide streamlined service and not waste their time. The FTC has proposed a rule that, if finalized as proposed, would stop marketers from using illicit review and endorsement practices such as using fake reviews, suppressing honest negative reviews, and paying for positive reviews, which deceive consumers looking for real feedback on a product or service and undercut honest businesses.

Wait. No more fake reviews? No more supressing honest negative reviews?

I'll believe it when I see it. Let's see how Amazon/Google/Yelp handle this.

Let the lobbying commence!

One thing I'd like to improve the clarity on or outright declare/enforce: put a limit on the wait time allowed. Fixing chat bots, and website directions is one thing, but still being put on hold for 2 hours because the company doesn't pay for sufficient phone staff is BS.

How about automation of filing taxes. Such a scam.

A new Internet provider came to town and we jumped from Comcast. Waited up to two hours multiple times trying to get through to someone to cancel the account, and couldn't. So we just let them turn our service off. We don't have any of their hardware so there are no continuing charges. It'll be easier and less costly, considering the value of our time, to pay the collection agency.

That is fucked up. That's some bullshit I'd love to see fixed.

Called up my health insurance the other day and they transferred me 3 times. It should not be this difficult.

Can we do something about the math test/Star Chamber hybrid we all have to fill out every April?

The IRS knows what we owe already. Send a bill or a check. If there's a dispute, then there should be paperwork.

this is exactly the way. So much fighting over big issues but hey there is a lot of small stuff making life miserable and stifling progress.

Finally! Those republicans have been a nuisance for far too long.

Thank god, we need so much of this.

I've been chasing my bank around for almost two months now to get a problem fixed. They have obviously invested the least amount of money possible in customer service to the point where they can barely answer the most basic questions. The only progress I have seen on this problem is due to the fact that I finally figured out the right question to ask.

It is infuriating that they provide this level of support when it's obvious it isn't saving me any money - it's all just going to the C-suite and investors.

Go after ISPs. We really need transparency on where they directed government grant money.

are calling on [insert link to letter] health insurance companies

Someone needs to proofread these things.

Go after introductory pricing. It's a bait and switch in my opinion and it's probably also a regressive policy too. Switching providers does get you better deals but if you can't pay early termination or installation fees you're stuck.

This is something I can get behind!