212
Manjaro is experimenting with **opt-out telemetry | Hacker News (More like op-out spying)
(news.ycombinator.com)
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 15 Nov 2024
212 points (93.8% liked)
Technology
59710 readers
2068 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
Why do people always assume that is even something desirable? All that will get us is more requests for support with fewer people actually helping.
And the assumption that GUI=easy and CLI=hard should have really died in the 90s when it started.
As someone who read at least 2/3 of the DOS 6 manual when it came out, and have used a variety of Linux flavors as well, a command prompt is the least helpful interface devised. What do you type there? How do you let the computer know when you're done typing? If the answers seem obvious to you, think about why, and what on the screen would point you that way if you hadn't had training. People are very visual, in general, and a simple interface such as a mouse that directs focus and has a minimal amount of interaction options is far easier to get started with, especially if the GUI has culturally intuitive icons (save needs updating).
I don't think the power of the command line, or text interfaces in general, can be overstated, but even the most helpful text interfaces, such as those found in some IDEs, require prior knowledge to be useful. This isn't going to work for the majority of people.
If you think GUI is intuitive you have never worked in support and despaired at people trying their best to get "simple" concepts like "left-click" vs. "right-click" wrong.
Oh, I have. Now imagine giving those people a command line.
At least there's only a single way to tell the computer "ok, execute this command". And you see the command written in plain text before you.
And, no, no useful interface is intuitive because computers just have too many functions. There's no intuitive appliance in the world with more than a temperature knob and a timer knob. Knowledge is always required, be that cultural or by RTFM.
Unfortunately, for the scenario I was replying to, a lot of the times when you're doing support, you can't see the user's screen and are limited to verbal communication, so verifying what they typed or the output can lead to just as many problems. Any support scenario where you're talking the other person through a series of tasks will be very dependent on how familiar each person is with the task you're supporting. And no one Rs TFM these days, if you even get one.
It is literally easier to explain to them how to do something on the command line than in a GUI, both in documentation and over the phone. That doesn't mean they will ever discover how to do something in either interface on their own but I don't really expect that from the people who make paper notes of the step-by-step process in GUI workflows anyway.
Just try to verbally describe the difference between a bracket, brace, or parenthesis, or forward slash vs backslash. I'm sure it will be fine. But absolutely, a text-based interface is easier to describe in text.