this post was submitted on 02 Jul 2025
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Tales from Tech Support

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If this seems exaggerated to you then you haven't worked in IT long enough (lemmy.world)
submitted 4 weeks ago by bizarroland@lemmy.world to c/talesfromtechsupport@lemmy.world
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[–] some_guy 14 points 4 weeks ago (1 children)

Despite not answering their phone or responding to emails, they’ll still complain if you try to close the ticket.

[–] the_riviera_kid@lemmy.world 8 points 4 weeks ago

The quickest way for me to get a response to a ticket is to put in the notes "closed due to lack of response".

There is usually somone complaining about it within the hour.