this post was submitted on 13 Aug 2025
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Scope creep, stick to your guns.
In a previous job, had one particular client that was very famous for this. Our manager would always tell us to not agree to anything unless it was in writing.
Client showed up to site one day (I wasn't there) and left a bunch gear for out crew to install, way out of our scope of works.
I took photos and asked him how soon he wants a quote for the works, or is he happy for us to proceed and just charge the hours. Otherwise, when should we expect his crew to show up and install.
Kept putting his calls through to voicemail for a couple of days (with my boss's blessing). The first few messages were pretty antagonising, but by the end of the 2nd day he was very keen for a quote.
Mind you by then my crew pretty much finished the install, so we charged him accordingly, plus 20% on top of margin for being a wanker.