this post was submitted on 11 Jun 2026
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[–] LodeMike@lemmy.today 39 points 17 hours ago (3 children)

The wording of Samsung's warranty seems to support this conclusion:

"{...}during the limited warranty period, and subject to the conditions and exceptions stated in this Agreement, Samsung will, at its option, either: (1) repair or replace the Product with new or refurbished Product of equal or greater capacity and functionality; or (2) refund the then current market value of the Product at the time the warranty claim is made to Samsung if Samsung is unable to repair or replace the Product." [emphasis added]

[–] Prove_your_argument@piefed.social 0 points 1 hour ago (1 children)

Please review section D of their warranty terms and conditions. It clearly states they are not liable for more money than the original purchase price:

D. Warranty Limitations and Limitations of Liability

Except for the express warranties stated herein, Samsung disclaims all other express and implied warranties, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, noninfringement, course of dealing and usage of trade. All expressed and implied warranties are limited in duration to the limited warranty period. This agreement contains Samsung's entire liability and your exclusive remedy for breach of this agreement. in no event shall Samsung, its suppliers or any affiliates be liable for any indirect, consequential, incidental or special damages, any financial loss or any lost data or files, even if Samsung has been advised of the possibility of such damage and notwithstanding the failure of essential purpose of any limited remedy. in no event will Samsung's liability exceed the amount paid by you for the product. these limitations and exclusions apply to the fullest extent permitted by applicable law.

So yes, they will totally cover the cost of a replacement or refund of market value at the time of requesting the refund, but they are only liable for that purchase price. If the value goes above what you paid, they are not liable for providing the increased price. This is the having cake and eating it too. It's worded to protect them the fullest, or if they decline to replace it later and it's much cheaper for them to provide you with a market value refund, they will do so.

[–] xthexder@l.sw0.com 2 points 28 minutes ago

The problem with that is the first sentence:

Except for the express warranties stated herein

It states pretty clearly to me they are liable for the current market price if they are unable to repair or replace.

[–] xthexder@l.sw0.com 60 points 16 hours ago (2 children)

What's funny is this wording was likely designed to try and screw over the customer and backfired, because historically a used SSD has always been cheaper than the original purchase price. But in this specific market, it works in the consumer's favor.

[–] Tarambor@lemmy.world 1 points 5 hours ago

Exactly that because drives were getting cheaper over time so it saved Samsung money to refund at the going market rate and at worst case it would be just a few dollars more. When they penned that they never envisaged the shitshow we have going on today when the price of storage and RAM has 4x'd or more.

[–] hakase@lemmy.zip 38 points 16 hours ago (1 children)

Which is, of course, why they suddenly feel entitled to not follow their own rules.

[–] LodeMike@lemmy.today 6 points 16 hours ago

Happy cake day!