this post was submitted on 10 Jul 2026
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[–] dan@upvote.au 47 points 10 hours ago* (last edited 9 hours ago) (3 children)

I'm sure it's a decent product, but only 30 days warranty?? They must not have a lot of faith in their product. That's not even legal in a lot of countries (at least the EU, Australia, New Zealand, and some Asian countries).

[–] Martineski@lemmy.dbzer0.com 6 points 2 hours ago* (last edited 2 hours ago) (1 children)

(Re)pebble smartwatches also have only 30 days long warranties... https://repebble.com/warranty

Here's a quote from one of their blog posts: https://repebble.com/blog/pebble-time-2-is-in-mass-production

We offer a 30-day warranty. We will ship you a replacement during that period if you encounter any hardware defects and return it . We think this is a fantastic watch, and we stand behind it. But we can't stand up behind it forever - life happens. We’re also a much smaller company than before. We can’t afford to bring these new watches to market unless we can contain our exposure to risk. To balance that, we’re clearly stating our terms in the interest of being as transparent as possible, enabling you to make an informed decision.

We don't offer buyer's remorse refunds. The information about what Pebble is and does has been around for 14 years now. You all should have a pretty good idea of what the product is and whether you want it. It's also very hard to do reverse logistics worldwide (ie getting watches returned). If you don't want a Pebble, please don't order one 😉.

I find that disappointing and I'm honestly confused about how that checks out legally in EU.

E: I like how AirGradient approached this where you get parts for DIY kit (which is practically almost fully assembled and it's just formality to do the finishing screws) where you get no warranty but at a much cheaper price in return and the risk is on you: https://www.airgradient.com/indoor/

The monitor with warranty is 230 USD and the kit without warranty is 138 USD.

[–] Ghoelian@piefed.social 3 points 2 hours ago

I'm pretty sure you just get a 30 day return period in the EU, regardless of your reason.

While I don't fully agree with this (online shopping should not be encouraged, especially multiple round-trips for some clothes that you ordered in the wrong size), it is the law.

We don't offer buyer's remorse refunds

they most certainly do, or will when you threaten to report them.

[–] theunknownmuncher@lemmy.world 10 points 5 hours ago (1 children)

Pine64 does not sell consumer products. These are for development and testing.

[–] ExcessShiv@lemmy.dbzer0.com 2 points 3 hours ago

They sell directly B2C, which is the deciding factor.

[–] ExcessShiv@lemmy.dbzer0.com 23 points 9 hours ago (2 children)

The 30 day warranty seems to be default for them, all their products are only given 30 day warranty. Super shitty and like you mention illegal many places.

[–] unexposedhazard@discuss.tchncs.de 19 points 6 hours ago (2 children)

Basically all their products are essentially dev kits. They are not meant for normal consumers. At least thwts how it has been for the phone, laptop, watch, etc.

[–] Ghoelian@piefed.social 1 points 2 hours ago

The PineTime works great as a regular device as well! I did do a little dev'ing to get the weather to show in a watchface that hadn't been updated to include it yet, but other than that it's a solid device imo.

[–] ExcessShiv@lemmy.dbzer0.com 2 points 3 hours ago (1 children)

Which I guess is a nice way to avoid legislation...

[–] unexposedhazard@discuss.tchncs.de 3 points 2 hours ago* (last edited 2 hours ago)

Sure, but they wouldnt exist without that. Making micro batches of specialized hardware is not profitable at all. Offering a real warranty would immediately bankrupt them. If they sold more than a few thousand devices per model then i would care, but meanwhile big manufacturers get away with so much worse.

[–] claude_flammang@dju.social 1 points 4 hours ago (1 children)

@ExcessShiv
In europe there is a big difference between the manufacturers waranty that is up to the manufacturer to offer or not to offer as he likes and the legal waranty that is an obligation for the seller that he cannot escape.
So in europe the customer always holds the reseller responsible and not the manufacturer.

[–] ExcessShiv@lemmy.dbzer0.com 2 points 3 hours ago

When the manufacturer is the seller, they're still bound to the legal minimum requirements of warranty though.