this post was submitted on 27 Nov 2025
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Oh, you have that aura too? I like it in that it helps me avoid spending time on fixes, but it's annoying too because deep in my mind I wonder what really went wrong.
Same. What do you mean your device was suddenly incapable of performing one of its most basic functions for an hour and it magically got better just before you handed it to me? I don't have panacea NFC tags embedded in my skin.
you're sure about that?
Right. 😉
The printers are playing the long game.
I've had users who had equipment that worked when I came in to help them with the problem. I think what actually happens is that the user, possibly unconsciously, realizes that they have to pay attention to the UI, because I will, and does the action to make the equipment work the way it's supposed to work.
I think this is correct. People tend to read the dialog boxes when I'm there to help because they don't want to feel stupid I guess. Now if I could just get my youngest nephew to stop using his full first and last name as his username on fucking everything.
I do that with my SO too even though they're not a tech person at all lol. I'm just like "can you come over for a second and watch this error because it'll work if I show someone else." And that genuinely does the trick maybe 30% of the time. One of the mysteries of the universe