this post was submitted on 29 Dec 2025
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Jellyfin: The Free Software Media System

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submitted 1 month ago* (last edited 1 month ago) by Pacrat173@lemmy.ml to c/jellyfin@lemmy.ml
 

So I finally have my server up and running but I still need a hand.

I cannot access my media library on my internal storage or my 4tb sega gate portable drive I am using. What is the fix for this? Thanks

The issue is resolved I managed to fix it thanks for the help everyone!

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[–] AverageGoob@lemmy.world 1 points 1 month ago (1 children)

Can you browse to the files via the mount point? Is the external drive listed at all?

From there you want to make sure you have the location listed as the library location in jellyfin. Then make sure the naming/file structure is correct according to the jellyfin documentation.

[–] Pacrat173@lemmy.ml 1 points 1 month ago (1 children)

It’s not listed on Jellyfin but on the pc itself I can access it

[–] AverageGoob@lemmy.world 1 points 1 month ago (1 children)

Did you create a library in jellyfin?

[–] Pacrat173@lemmy.ml 1 points 1 month ago (1 children)

That’s what I’m trying to do the files I want to add to the library are on the drive which I can’t see on Jellyfin

[–] AverageGoob@lemmy.world 1 points 1 month ago (1 children)

So when you go to create the library in jellyfin you don't see the external drive but see your other drives as options?

[–] Pacrat173@lemmy.ml 1 points 1 month ago* (last edited 1 month ago) (1 children)

I only see the internal storage

[–] AverageGoob@lemmy.world 1 points 1 month ago (1 children)

Does the user running the jellyfin service have permissions to read the folder/files? You aren't running jellyfin in docker by chance, right?

[–] Pacrat173@lemmy.ml 1 points 1 month ago (1 children)

Tried the docker method earlier and had no luck I downloaded and am running it straight off the terminal

[–] richardwonka@mas.to 1 points 1 month ago (1 children)

@Pacrat173 can you define “no luck”?

Your problem may not be related to docker or the way you run Jellyfin

[–] Pacrat173@lemmy.ml 1 points 1 month ago

When trying to run the docker I got an error. I can access the server both on my PC and phone after I switched the terminal something i hadn’t been able to do with any other method