this post was submitted on 29 Dec 2025
1 points (53.8% liked)

Jellyfin: The Free Software Media System

8600 readers
3 users here now

Current stable release: 10.11.6

Community Standards

Website

Forum

GitHub

Documentation

Feature Requests

Matrix (General Information & Help)

Matrix (Announcements)

Matrix (General Development)

Matrix (Off-Topic) - Come get to know the team and blow off steam!

Matrix Space - List of all the available rooms on Matrix.

Discord - Bridged to our Matrix rooms

founded 5 years ago
MODERATORS
1
submitted 1 month ago* (last edited 1 month ago) by Pacrat173@lemmy.ml to c/jellyfin@lemmy.ml
 

So I finally have my server up and running but I still need a hand.

I cannot access my media library on my internal storage or my 4tb sega gate portable drive I am using. What is the fix for this? Thanks

The issue is resolved I managed to fix it thanks for the help everyone!

top 16 comments
sorted by: hot top controversial new old
[–] CondorWonder@lemmy.ca 8 points 1 month ago (1 children)

More info needed. How are you running Jellyfin? How is the drive attached? What OS?

[–] Pacrat173@lemmy.ml 1 points 1 month ago (1 children)

Linux mint on a mini pc attached with External Hard Drive Cable

Forgot to mention this is a follow up of a post from yesterday

[–] CondorWonder@lemmy.ca 1 points 1 month ago (1 children)

Ok so you’re using docker, the drive is a USB disk?

I think you need to:

  • create a mount point folder
  • mount the drive in fstab so it’s available on boot
  • create a dedicated user for Jellyfin to run as
  • make sure the new user has read/write access to the folders with media (this may mean changing ownership, adding to a new or existing group)
  • set the docker container to run as the new user
  • add the mount point as a volume inside the docker container
  • add the folders with media in Jellyfin
[–] Pacrat173@lemmy.ml 0 points 1 month ago

No docker ran it off the terminal and the drive is a portable HHD

[–] Pacrat173@lemmy.ml 3 points 1 month ago* (last edited 1 month ago)

Ok so the issue was it not being mounted corrected but it’s been fixed and I’ve tested it on a number of devices and I can confirm it’s working now only took me over a year 2 different OS and 3 different devices to get Jellyfin working (which will admit was due to user error)

[–] Laavu@sopuli.xyz 2 points 1 month ago

Add your disk to fstab, and make sure jellyfin user has access to it. Mint may have a GUI tool Disks to manage disks, but reading the Arch wiki article is a good idea.

https://wiki.archlinux.org/title/Fstab

[–] AverageGoob@lemmy.world 1 points 1 month ago (1 children)

Can you browse to the files via the mount point? Is the external drive listed at all?

From there you want to make sure you have the location listed as the library location in jellyfin. Then make sure the naming/file structure is correct according to the jellyfin documentation.

[–] Pacrat173@lemmy.ml 1 points 1 month ago (1 children)

It’s not listed on Jellyfin but on the pc itself I can access it

[–] AverageGoob@lemmy.world 1 points 1 month ago (1 children)

Did you create a library in jellyfin?

[–] Pacrat173@lemmy.ml 1 points 1 month ago (1 children)

That’s what I’m trying to do the files I want to add to the library are on the drive which I can’t see on Jellyfin

[–] AverageGoob@lemmy.world 1 points 1 month ago (1 children)

So when you go to create the library in jellyfin you don't see the external drive but see your other drives as options?

[–] Pacrat173@lemmy.ml 1 points 1 month ago* (last edited 1 month ago) (1 children)

I only see the internal storage

[–] AverageGoob@lemmy.world 1 points 1 month ago (1 children)

Does the user running the jellyfin service have permissions to read the folder/files? You aren't running jellyfin in docker by chance, right?

[–] Pacrat173@lemmy.ml 1 points 1 month ago (1 children)

Tried the docker method earlier and had no luck I downloaded and am running it straight off the terminal

[–] richardwonka@mas.to 1 points 1 month ago (1 children)

@Pacrat173 can you define “no luck”?

Your problem may not be related to docker or the way you run Jellyfin

[–] Pacrat173@lemmy.ml 1 points 1 month ago

When trying to run the docker I got an error. I can access the server both on my PC and phone after I switched the terminal something i hadn’t been able to do with any other method