this post was submitted on 10 Feb 2026
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I'm guessing that the design documents might've been something in the vein of ‘user stories’ (if I correctly recall their name), which describe what some typical users would want to do with the app, so that the actual UI design would focus on these features being available front and center. This is a very legitimate design technique, and a good designer should always question why any elements must be present in the UI and whether they solve the user's goals.
This Blueman thing would definitely benefit from such approach, because right now it exposes a lot of technical details about which I don't care, while simultaneously making my everyday operations with it inconvenient.
By the way, @ChickenLadyLovesLife@lemmy.world, I brought up user stories in particular because they should be initially written or at least verbalized by either the target users or clients like managers. Neither designers nor programmers can know exactly what the target user's needs are, or they may think they know but be mistaken — because they don't have what's called the domain knowledge, i.e. expertise of the target users.
Of course, another major tool in a designer's workflow is testing with target users before release, including with rough mockups — so any misunderstanding of users' goals and workflow can be caught in time.
For the context, I'm a dev who mostly does backend. But understanding design is interesting and helpful.
Lol you should have seen this UX dude's face when I suggested doing exactly this. It's hard to imagine an actual live human being saying "users don't know what they want" but that is exactly what he said. It should be no surprise that this company routinely produced one-star apps, and also no surprise that the company was a routine winner of the Worst Company of the Year contest.