I've been struggling with my K1 since Christmas. I bought it on sale for Black Friday and no matter who I contact at Creality, no one can tell me what replacement parts to order. K1 parts don't fit my printer. They want pictures to see what 'buckle' I have, because my serial number isn't enough information, but who wants to tear down a printer just to take pictures? Now my thermistor is broken (a leg weld just fell right off while I was fixing a clog), and I can't order a new one because what do I order? This printer doesn't take K1 parts. Every time I order something, it has to get shipped back. I'm annoyed and venting, but also trying to help anyone else considering a Creality printer. Don't do it. Their support is a joke and they take zero accountability.
I've added an image for help explaining the problem. These two JST connections are completely different, but both are supposed to be for the K1. And both of these listings are Creality Official:
Holy shit. Why didn't they just tell me this???
Thank you!
Again the people you were talking to are probably just typically first level employees at a company and they're usually overseas India, the Philippines, Vietnam etc. They're not really paid to think and they're not really paid to provide this information they have a script in front of them that they follow and that's about it. Learning how to Google things is one of the biggest things with any sort of technology that you can do. Straight up all I googled was creality k1 V1 versus V2.