I once ran afoul of our UX guy for suggesting that we run our design past a focus group before implementing it. Dude literally said "users don't know what they want".

[–] psud@aussie.zone 1 points 1 day ago (1 children)

I agree with them. You might survey for pain points before the change, but once you've built something, you're not asking users for whether it's perfect

[–] ChickenLadyLovesLife@lemmy.world 1 points 1 day ago* (last edited 1 day ago)

run our design past a focus group before implementing it

once you’ve built something, you’re not asking users for whether it’s perfect

[–] brygphilomena@lemmy.dbzer0.com 3 points 5 days ago

Ask 10 users and get 10 different answers.

Some UX is counter intuitive.