A call for some support on Mac came in one day and I told the cx to go to the Finder. Cx said “Mac doesn’t have a ‘finder’. Sounds like windows talk to me. You sure you know what you are doing?” So I said “You called me. You see the icon on the dock with the smiley face? What name did you make up for it?” Cx said “Apple actually calls that the task master.” So I said “Sure they do. Click the task master.” Proceeded to fix cx’s issue for him (PEBKAC issue) and then got a one star customer survey back.

[–] aeiou_ckr@lemmy.world 2 points 38 minutes ago

What is cx and what is PEBKAC?

[–] AnUnusualRelic@lemmy.world 2 points 1 hour ago

Oh, the Master Control Program?

[–] luciferofastora@feddit.org 8 points 6 hours ago

I'm guessing that the user did eventually figure out it's labelled as "finder" and got pissy at you for being all pedantic and not just calling it what they call it because really, is the correct name so important?

(Or is your standard-issue "read customers' thoughts to know what exactly they mean" device broken? Really, how can you call yourself support without crucial equipment to spare customers from having to be clear?)

[–] emeralddawn45@lemmy.dbzer0.com 29 points 11 hours ago (3 children)

It's been a while since I used a mac but doesn't it literally say 'Finder' at the top of the screen when you open that?

[–] purplemonkeymad@programming.dev 14 points 6 hours ago (1 children)

You think all long time apple users know that the application name is up there, or that there is even a menu for the app at the top of the screen? No, sometimes telling people to click on the apple in the top left, so that they can go to restart, blows people's minds.

[–] MaggiWuerze@feddit.org 5 points 5 hours ago (1 children)

I honestly still find it such a weird UX decision to decouple the menu from the application window. Especially when you have multiple windows open on a large screen, the menu is on the opposite corner of the screen. Makes no sense

[–] lime@feddit.nu 7 points 4 hours ago (1 children)

it's a really interesting decision because while it makes the menu positioning consistent, it also creates a hard link between the active window and the desktop, which means that things like "hover to focus" and "click button in background window" fundamentally cannot work.

[–] Meron35@lemmy.world 2 points 52 minutes ago (1 children)

Huh? Both hover to focus and click button in background work in macOS, though hover to focus usually requires an external application. There used to be a focus follows mouse that you could enable via a terminal command, but Apple removed it.

The top menu bar kind of seems to be more of a result of historical happenstance, and maybe some different philosophies regarding Fitts law.

Bill Atkinson, who designed the UX for the Apple Lisa recounts that part of the decision was to avoid the problem of menu items being possibly obscured. If the window of some application is near the bottom or partially off the desktop, the menu bar of individual windows can become obscured and inaccessible.

Historically the menu bar would've been easier for normal people to learn due to consistency, and also helped with limited screen estate.

Memories of Lisa - CHM - https://computerhistory.org/blog/memories-of-lisa/

[–] lime@feddit.nu 1 points 39 minutes ago

it's been a few years since my last mac but i remember that clicking on things in background windows would bring them forward rather than trigger the action, so you needed a second click to actually do the thing. i did enable focus on hover and it wreaked havoc on the window management so i had to turn it off. can't remember the details though.

[–] Ghostie@lemmy.zip 11 points 10 hours ago

It sure does.

[–] example@reddthat.com 14 points 11 hours ago

yes

[–] tomenzgg@midwest.social 17 points 13 hours ago

If it weren't for rating you poorly, that'd be incredible performance art.