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this post was submitted on 26 Feb 2024
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Going to go a bit against the grain on this one and recommend SecretLab. It does have that "gaming chair" aesthetic, but it is a great chair IMO.
I work from home, sit on my ass for 8 hours straight, and occasionally game right after work into the evening. I can park my ass in that thing and sit for 16 hours no problem (obviously getting up to take short breaks etc). It is super comfortable. I own the mesh one, instead of the leather/pleather, and I think it's the way to go.
Furthermore, the customer service is excellent. I needed to replace the armrest after 4 years as it was beginning to crack. My model didn't come with the snap on/snap off armrests, so I had to send an email to customer support to see if there was something they could do. Not only did they inform me it was actually easily replaceable, they sent me instructions, and gave me 50% of the replacement cost, which was only $20CAD, as I was just over the warranty at that point. It might be a 3 year warranty, but I can't quite remember, possibly 4.
My circle of friends largely work from home as well, and many of them have SecretLab chairs, and they also love them. No back problems, super comfy, breathable.
The only downside I can really think of is that it is a fairly heavy chair, as the base uses a large amount of metal, and the price tag can be expensive, at around $500-$700CAD if you purchase new.
They are also sized to fit your height and weight. I own the Titan 2020 model, and I love it.
Hope this helps!
Comfort wise I have to say it saved me. That said, for their price they lack any real durability on the aesthetic parts. The functional parts are amazing (save for the mis-manufactured back I got originally. The warranty process was involved but they delivered a new back).
So it's expensive, wears quickly, has QA issues, and they slow play warranty claims? Glad you ended up with a chair you like, but this is not inspiring confidence. :-)
Seconded this, if you're a bigger guy or like sitting on your legs like I do then the Titan is the right choice, that wide flat platform is ideal
I'd recommend against this. I have a 2020 Titan XL and it's been nothing but headache. It's finally in an OK state after two years.
The QA is poor beyond belief and the support team is nearly useless. The chair shipped with defects resulting in very loud creaking in the backrest when you make any movement (enough to be heard on Zoom or across your home). What's worse is they KNEW about the defect and only sent you a small email about it after the item arrived. Returning the chair requires you to cover shipping, so they banked on people keeping a defective product.
It took them 6 months to replace the chair back and the replacement was even worse. It took them a month to replace THAT one and I had to call twice to get them to schedule a pickup for the first defective replacement they sent.
Finally, the seat bottom was replaced about 4 months ago because some metal wire started poking out of it.
Each interaction with support was awful, it doesn't matter how much detail or how many photos and videos of the problem you provide, it's ignored and you get put on a script.
In hindsight, I should have charged the stupid chair back. You couldn't pay me enough to have next chair be Secretlab.
It does look nice though.
Going to second this. I have a Titan XL from 2019 and it's still going strong. Only issue has been a small crack in the side of 1 of the armrests. I haven't bothered replacing it because it doesn't affect functionality, just aesthetics. The cushion is firm as a chair cushion should be for proper support. It supports my tall, heavy ass no problem. I work from home half the week and I'm pretty comfortable. I cannot speak to newer versions of the chair though. I know about 3 or 4 people that have the Titan XL as well and haven't heard any negatives from them.
I just want to say, I'm in my 40's and most of my friends are late 30's/early 40's, and those chairs are starting to cause some of them some serious issues. If they're the ones that have the 'racing car' style seats, where the left and right are forward of the back, that design is to combat G-forces while driving. When you're stationary though, they can cause your shoulders to bend forward. Over a year or so, no big deal. Over 5-10, it starts to cause issues.