this post was submitted on 28 Feb 2024
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Wendy’s has spoken to its manager after suggestions that it plans to introduce “surge pricing” to its menu received a decidedly frosty response this week, with the company scrambling to clarify that it has no intention of making itself the Uber of fast-food chains.

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[–] Buddahriffic@lemmy.world -2 points 2 years ago (2 children)

That would also teach them to not bother backing down if there's backlash in response to an announcement...

[–] michaelmrose@lemmy.world 4 points 2 years ago

So you have a certain level of annual profit. You suggest something incredibly offensive that you believe will increase profits by say 10% with the idea you can roll it back if its a net negative. The response is so negative that you re-assess and believe you will actually LOSE 10%. You roll it back but people are still pissed so you end up losing 2% to decrease in goodwill.

Anyone whose take away is that they should just roll on and lose 10% would be a fucking idiot. The proper take away ought to be staff ideas like this with a disinterested third party before announcing to the world so you don't lose good will in the first place.

[–] Paddzr@lemmy.world -4 points 2 years ago (1 children)
[–] Jakeroxs@sh.itjust.works 5 points 2 years ago (3 children)

It is logical, I know for a fact that's how a lot of executives think when there's a backlash, they maybe go back part way or all the way on it (usually the former) people are still (rightly) upset then eventually they get jaded to the point of not giving a fuck about the backlash and making even worse decisions.

[–] Cosmicomical@lemmy.world 4 points 2 years ago

Those executives should be fired. Or at this point they should just set prices regardless of market, even though no one will buy at that price point. Same ridiculous logic.

[–] michaelmrose@lemmy.world 3 points 2 years ago

The logical presumption is that the backslash for proposing it is a fraction of what the backlash is for implementing it.

[–] CosmicCleric@lemmy.world 2 points 2 years ago (1 children)

I guarantee you if the backlash affects profits and angers shareholders the csuite won't be jaded about it.

[–] Jakeroxs@sh.itjust.works 1 points 2 years ago (1 children)

They will find ways to blame anyone or anything else.

[–] CosmicCleric@lemmy.world 1 points 2 years ago* (last edited 2 years ago) (1 children)

They will find ways to blame anyone or anything else.

They can say whatever they want, but everyone knows where the buck stops at, who's ultimately responsible for the decisions. Especially so the stockholders.

[–] Jakeroxs@sh.itjust.works 1 points 2 years ago (1 children)

In theory sure, but in the real world it's much more messy and convoluted.

Just to state what I thought was obvious, I don't agree with or think this is how things should be done, but it makes sense if you understand the corporate ghoul mindset.

[–] CosmicCleric@lemmy.world 0 points 2 years ago* (last edited 2 years ago) (1 children)

Just to state what I thought was obvious, I don’t agree with or think this is how things should be done, but it makes sense if you understand the corporate ghoul mindset.

Well, I was just discussing the 'backlash' portion of your comment, and not your overall belief of the subject.

In theory sure, but in the real world it’s much more messy and convoluted.

I promise you, I live in the real world as well.

[–] Jakeroxs@sh.itjust.works 1 points 2 years ago (1 children)

Then you should be well aware that they will find ways to obscure and divert blame wherever and however possible.

[–] CosmicCleric@lemmy.world 0 points 2 years ago (1 children)

And you should be aware that the people, especially the stockholders, see right through that b.s.

Are we really going to just repeat the whole conversation over again?

[–] Jakeroxs@sh.itjust.works 1 points 2 years ago* (last edited 2 years ago)

Lmao, you understand that shareholders are an extremely large and diverse group of different interests? Not to mention Execs generally hold large quantities of the stock themselves

I literally work in the financial industry, specifically Brokerage side.

That's without even getting into how much is owned by groups like Blackrock