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submitted 1 year ago* (last edited 1 year ago) by McBinary@kbin.social to c/RedditMigration@kbin.social

Can I just rant a little to you all?

I've tried numerous times to help people from reddit set up an account and get started on Kbin (and lemmy), but 4 out of 5 times people can't seem to grasp the concept of registering an account and starting to use this platform. Even breaking it down into 2 steps, with direct links... They get angry, and then ragequit their attempt in a huff saying how it's too fucking complicated and it will never take off because it's so hard.

Ok, I get that the fediverse is complicated if you think deeply about all the interconnectivity and federation etc, but there is no reason you even have to think about any of it to create an account and get started. Like, at all.

It reminds me so much of my 70/y old mother-in-law not immediately knowing how to work a tv remote and shoving it at me after 1.5 seconds saying "here, I can't figure this out". When in reality all she had to do was press the fucking big red button...

I'm just so frustrated with people's complete lack of ability to help themselves.

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[-] Zednix@lemmy.ca 46 points 1 year ago

It is confusing. Simple as. I have an account on lemmy dot ca, but I don't understand how to view or participate in kbin content so I just don't

[-] CynAq@kbin.social 113 points 1 year ago

You are literally participating in kbin content right now, commenting on a thread on a kbin magazine posted by a user registered to kbin.

[-] CheshireSnake@iusearchlinux.fyi 31 points 1 year ago

Tbf, I think that underlines what he was saying. He has no idea where he is, or that he is already participating kbin.

Compare that to reddit, and it's more complicated.

[-] CynAq@kbin.social 24 points 1 year ago* (last edited 1 year ago)

It also underlines what the OP is saying. The average user doesn't need to do anything or think about anything special to use the platform. Simply making an account and interacting with whatever is on front of you will work.

It's only complicated if you're constantly comparing it to reddit in your head and trying to recreate the exact experience here.

[-] CheshireSnake@iusearchlinux.fyi 4 points 1 year ago* (last edited 1 year ago)

Not always. There are the defederated instances, for example. Sometimes things break like lemmy.ml and people are having issues subscribing to communities (it's apparently just a visual bug, but still). There have been tons of questions about the Fediverse from people who just got here. Kbin, for example, was not federating properly for a while before and we on lemmy could not see any posts on it. That can matter if a specific community is on an instance not accessible to a user for one reason or another.

Edit: I'm not criticizing the Fediverse, but it still has issues to be addressed. It's pretty young relative to big social media sites like FB, reddit, etc so growing pains are to be expected. But we do need to acknowledge the issues if we hope to fix them later on.

[-] CynAq@kbin.social 10 points 1 year ago

Yes but that's only relevant if you're aware of a specific community on a specific instance and expect to be interacting with it on purpose.

It's completely irrelevant if someone just gives you the name of an instance, tells you to make an account on it and start using. You'll be perfectly fine reading and commenting whatever's in your feed.

The only way this breaks is if you're in an instance that is too small to have local traffic while having technical difficulties with federation. If the instance is active enough or it's federating normally, someone completely unaware of the concept of federation will be perfectly fine as long as they understand the interface.

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[-] VoxAdActa@kbin.social 12 points 1 year ago

Why do they need to know?

See a post, upvote it, comment on it. It's functionally exactly the same as where they came from. The nuances are dramatically unimportant unless or until someone decides they want to use the platform in a more advanced, detailed way, which is going to be like 5% of us.

There's literally no reason to explain the concept of federation at all unless someone specifically asks "Hey, how can I do this more advanced thing?" The cat pictures are all right here, on my screen, and I can comment on them the exact same way I did on reddit. The only difference is that the interface is a little rougher around the edges at the moment.

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[-] UnshavedYak@kbin.social 8 points 1 year ago

Yup, it's like email but take away recipients. Yea, there's sorta recipients, but you don't really know who it's federated with/etc. We (foss devs) need better optics here. UX is difficult, though i welcome ideas.

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[-] speck@kbin.social 10 points 1 year ago

You gotta admit, this right here is a pretty classic fediverse moment.

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[-] sdcSpade@kbin.social 33 points 1 year ago* (last edited 1 year ago)

The funny part is, you're viewing and participating in kbin content right here. This is a thread posted to kbin. My reply will look to you as if it was made in lemmy, but it's not. I have a kbin account, and that's the magic at work.

[-] crib@kbin.social 12 points 1 year ago

The best analogy I heard so far is email; everyone gets that you can send an email from gmail to outlook. We are just not used to that websites can interconnect with each other but give it some time and it will be second nature to people

[-] MudMan@kbin.social 21 points 1 year ago

Please stop with the email analogy. It really doesn't help with anything. You send emails to an email address, people don't think of the back end of that process at all and can't make an analogy to social media where posts just... go out into the ether.

The only reason this is confusing is that tech-heads in these services can't shut up about federation despite federation being largely irrelevant to the experience. The fact that the poster above didn't even notice that the interaction is happening cross-service but still was confused about how to interact cross-service tells you that the way to help people get over how "hard" understanding federation is would be to shut up about it.

I mean, that won't help with people not being willing to just make an account on a place at all, but yeah, everybody is so pleased about the interoperability thing that they make the day-to-day use of federated services seem a lot more convoluted than it is in practice.

[-] Nadya@kbin.social 11 points 1 year ago

I actually agree. Nobody explains DNS to people trying to understand how mail works. They don't need to understand MX records, SPF records, DMARC, DKIM, or anything. All they need to know is sign up and how to use the To: field to start sending emails. Hell - you don't even need to and probably don't want to explain the purpose of the CC or BCC fields at this point either.

If a user is trying to actually understand the underlying technology then the email analogy can be a first introduction. But if someone is technical enough to be trying to learn it's better to just teach them about ActivityPub.

[-] stopthatgirl7@kbin.social 4 points 1 year ago

Yeah, the email thing keeps getting repeated but doesn’t actually make sense when you think about how people use the fediverse.

I think it as more of as being like what kind of device you use to watch subscriptions. Are you picking a tablet or a smart TV to watch Netflix or Hulu? The device is kbin or lemmy. What communities/magazines you interact with is is like the service. All of them can access the service if you’ve subscribed. You don’t need a Hulu device or a Netflix device, just a device.

[-] Otome-chan@kbin.social 32 points 1 year ago

you're participating in kbin content right now...

[-] atocci@kbin.social 13 points 1 year ago

Looks like you figured it out by accident, this is a kbin thread lol. It's functionally identical to taking part in Lemmy threads, the complicated stuff is happening in the background as our instances communicate. Threads from all instances show up in the "All" tab and you can participate in them just the same as if they were from your own, for the most part. Since you're on a relatively large instance as well, you should be able to search for just about any community you want using Lemmy's own search bar and be able to find one without having to worry about if it's in another instance or not. Chances are, whatever instance its on has been visited by someone else before, so the link between the two already exists. I hope this helps!

[-] Catch42@kbin.social 11 points 1 year ago

As the others have pointed out, this is a kbin thread. Since your account is on an instance that's federated, all the content comes to you, you don't have to do anything special.

[-] metaStatic@kbin.social 11 points 1 year ago

I don't know if you're aware but ...

[-] FiskFisk33@kbin.social 10 points 1 year ago

...this whole thread is on kbin

[-] undated9198@kbin.social 4 points 1 year ago

Also, there’s kbin, lemmy, squabbles.io (speed- and layout-wise my favorite) - each with several „federated“ instances. Which to chose? For many, the appeal of a social media platform is that you have ONE place where you can be sure to see/read and reach all others.

And instances are sometimes „unfederating“ or the federation is incomplete, you‘ll never know. Just look at this (on reddit, sorry) : https://www.reddit.com/r/RedditAlternatives/comments/149sm0n/beehaw_defederating_from_lemmyworld_and/
If the admin of one instance decides to de-federate, you're suddenly cut off.

I'm enjoying my time on kbin.social and I genuinely support the idea of federation, but... This is honestly the only major issue I have with the Fediverse. Most of my Reddit/social media posts are related to three or so niche interests. My first Mastodon account was on the central hub for one interest that later defederated with the central hub for another interest. Not being able to interact with 1/3rd of the people I want to interact with just defeats the whole point of joining these kinds of platforms. Moderators just carving out a chunk of the Fediverse for their users is just unacceptable.

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[-] SamC@lemmy.nz 15 points 1 year ago

Most people don't really want to move off Reddit. They might see how shitty spez is being, but moving off Reddit will be a big shake up to their online life. So any excuse they can find to stay on Reddit is something they will latch on to. "It's too complicated" is a good one, because there's some truth to it, and it's pretty subjective anyway, so it's hard to argue with.

Fortunately, there is a small percent of people who embrace new things like the Fediverse, especially if there is good reason to overcome some of the obstacles and make it work. Without those people, we would end up stuck.

Trying to help people move over is a good thing, but it's not worth getting frustrated with them if they find reasons not to do it. In my view, we're seeing the end of the current era of the internet (where corporate social media dominates), and moving into a new one (where decentralisation wins out). The people stuck on Reddit will realise this one day, just maybe not today.

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[-] RandomWombat@kbin.social 14 points 1 year ago

I think I can understand how confusing this is for people. It took me a while to get used to Reddit originally, and now it is another different environment.

I am kind of running to here because I tried going to Discord and found myself getting rather confused with the many channels/servers (?). I am a tech-idiot. I just like to be in a place where I could see interesting threads to join and chat. I used to go to forums, but those forums slowly died after social media platforms came into prominence. I miss those friendly forum environment, and I struggle to keep afloat in a world that seemed to be moving a lot faster than my brain can follow. :(

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[-] Otome-chan@kbin.social 13 points 1 year ago

>sign up for reddit just fine
>claims signing up for kbin.social is too hard
???? it's the same process???

[-] Thalyssa@kbin.social 10 points 1 year ago

Precisely. Registering for a kbin account is exactly the same as any other site or forum I had to sign up for lmao.

[-] KnittingTrekker@kbin.social 10 points 1 year ago

Honestly, I agree. I am not tech savvy, I am actually a pretty basic user of the internet. I just followed the link provided in a post, registered on Kbin, and started enjoying it.

Now, Lemmy did give me more trouble, and it's the reason I am on Kbin, but even then it was more a matter of having to wait for confirmation. By the time it came I found I preferred Kbin "graphics" (don't know how to explain it better).

Really can't understand what people find so difficult. Even the fediverse isn't a difficult concept: you sign up in one site, you can see posts from other sites too. Simple as that. There's nothing complicated if you're just an user and not someone who has to make it work

[-] shundi82@feddit.de 9 points 1 year ago

For a lot of people, anything new means stress. So their willingness to put up with that new thing and the amount of perceived stress will almost always hinge on the potential (personal) benefits. And the benefits will initially be perceived as not very high. So the willingness to overcome the hurdle/endure stress will be pretty low.

So don't be too harsh on those people. They'll join once they perceive it as beneficial enough. ;-)

[-] 14th_cylon@lemm.ee 9 points 1 year ago

Ok, I get that the fediverse is complicated if you think deeply about all the interconnectivity and federation etc, but there is no reason you even have to think about any of it

you must be kidding. there is no reason to think about that?

to find communities/magazines you have to use some 3rd party tools (you may be lucky and see something in the "all" feed, but that is not guaranteed), then when you find it, you can't just click subscribe, you have to grab the url, go back to another tab where you are logged into your instance and subscribe by manually constructing the url, or pasting the url somewhere (maybe, haven't tried that way).

don't take me wrong, i am fan of open source, which is why i am here, but if you don't see how this is complicated for average non-tech-savy user, then i am not sure what to tell you.

[-] atocci@kbin.social 7 points 1 year ago

Using 3rd party tools I don't understand, I just use the magazine search bar in Kbin itself. Searching for a term works just fine to get me to any magazines or communities I want to subscribe too, and I've found replacements for any subreddit I've cared to look for so far.

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[-] McBinary@kbin.social 6 points 1 year ago

It must be a different experience on lemmy. On kbin I only need to click on a post and the magazine/community is listed in the sidebar - I only need to click the subscribe button.

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[-] Otome-chan@kbin.social 5 points 1 year ago

I don't see how it's hard for a non-tech-savvy user to use. The actual usage is near-identical to reddit. Pretty much the only hurdle in that regard is trying to subscribe to magazines on other instances that haven't been synced yet. Other than that? It works the same as reddit. If you think kbin is too hard, how tf were you using reddit?

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[-] MuskX@kbin.social 8 points 1 year ago

I don't properly understand how all of this works.

But signing up to kbin on the weekend was just like signing up for anything else online.

And once I did, replying to posts - like this one - was more or less the same as replying on any other discussion forum.

So....I don't get it, what's so hard? Do you really need to understand the technical details underneath to start using this place?

That said, I would like to grasp this whole thing a little better. But I figured the best way to do that is to jump straight in and go from there! :)

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[-] finthechat@kbin.social 7 points 1 year ago

A few weeks ago my neighbor (a nice older woman in her 60s) asked me to fix her TV. I walked into her living room and pushed the power button on the remote.

Sometimes it do be like that.

[-] sab@kbin.social 5 points 1 year ago* (last edited 1 year ago)

Other times nice old women are just lonely and make you do random things for company.

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[-] Naich@kbin.social 6 points 1 year ago* (last edited 1 year ago)

They are coming here because they are angry at Reddit. They are still angry when they get here. Being angry is not conducive to having a good experience of something new, especially if they didn't want to leave Reddit in the first place. Kbin/Lemmy is being sold as a forced upgrade. It's like if your word processor has all its icons moved around and put into a side bar that's hidden until you know where to click. Why the fuck did they do that? We all hate that sort of shit, and that's what it feels like being forced to come here.

If you are going to promote Kbin/Lemmy, you need to change their mindset before they get here or they will just see a forced downgrade onto a broken Reddit clone.

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[-] OpenStars@kbin.social 6 points 1 year ago

The stoics (ancient philosophers) say: control what you can, but don't worry about what you cannot.

It's their approach to life, and it will bite them in the butt eventually, but there's little you can do about it, so focus on what you CAN do instead?

e.g. you could tell your MIL, patiently (b/c otherwise she'll feel disrespected & angry & won't learn), "here, let me help you so that you'll know in the future: you gotta press this button HERE, and make sure to aim the remote THERE, not over there where you had it pointed, b/c that's how the signal gets established and it knows what you want it to do". That's the other, major part too - putting yourself in their shoes, like she probably knows what button to press, but it wasn't working, so she immediately turned to you, and since you apparently will cave & do it, why shouldn't she? IT WORKS!?:-) She may still get angry even then, but if she learns... then you accomplished what you set out to do? :-) But remember that you can't control whether she learns - only how you offer to teach.

For the other, I'm not sure I know, b/c most people seem to not care about what happened at all, but for those who legit want to come here, maybe make a video walking through the entire sign-in process? "Click here, input stuff there, this is what it looks like"? There may be legit stuff stopping them though - I'm constantly seeing server outages, I had to try multiple times to make my own account even last week before the huge influx, and it's legit a bit confusing to see all the stuff that's constantly broken, or named differently or whatever. But if they can SEE it, it would boost confidence.

Though more likely they just don't want to do it and it's a mere excuse to begin with - and even once they create the account they'll still barely use it after that, so again don't worry about what is outside of your control.:-)

[-] Unblended@kbin.social 6 points 1 year ago

Did they initiate the process and ask for help or did you offer?

I've been teaching twenty years. If students get themselves to the point of coming with a question based on experience, odds are excellent that they will listen to what I'm saying. If they do something at my suggestion, they are not engaged and do not retain. Same is surely true for learning to use a new website.

So I dunno if this is a suggestion for you or other people reading this post, but consider directing them to magazines/communities that are an actual draw, since people are the actual draw. When they find they cannot post, then they will have incentive to pay attention.

This is so far true for "what is a photon", "what is consciousness", "how do you do a kick", and "why are most metals thermally conductive" so I suspect this isn't a unique thing. Dangle the incentive, then wait for them to ask how to get involved.

Again, not criticizing especially since I don't know your approach, hopefully this can help others. The draw is the community and posts, so highlight that way before they ever see a signup page. They can browse the site without an account.

[-] redsky@kbin.social 5 points 1 year ago

I hear you. People have very little pain/change tolerance. Humans want things easy the first time. Those who stick around the fediverse have higher pain tolerance. They are more cognitively flexible. They are principled. There's a short time of adjustment that one has to tolerate.

I'm thankful for all those who have the strength to say "NO" to the likes of /spez. It's a small thing but it shows some determination and character.

[-] rivas@kbin.social 6 points 1 year ago

This surprised me when I realized it: how little frustration tolerance most people have when they don't understand something at first.

Maybe one factor is that people are already saturated by the complexity they are forced to deal with everyday because of work and bureaucracy, so they won't put up with something unnecessary.

[-] EquipLordBritish@kbin.social 5 points 1 year ago

I just made an account and started browsing the threads. Easy. I still have absolutely no idea how any of this works. The info diagram that was posted around a week or two ago was not very helpful.

[-] spider@vlemmy.net 5 points 1 year ago* (last edited 1 year ago)

but 4 out of 5 times people can’t

...or don't want to

Edit: For what it's worth, posted this comment a few days ago.

[-] GunnarRunnar@kbin.social 5 points 1 year ago* (last edited 1 year ago)

When one user is having problems, the problem is the user. When it's multiple users, it's a pattern and problem with the design.

The problem is that people don't want to dedicate time to learn new, foreign things, they just want them to work. Because that's how it is with the stuff they're used to. Those things just work.

Also, fediverse isn't ready. Servers aren't always responding, design isn't finished etc. So it's no wonder people find it hard to use -- because it's an unfinished house or maybe more aptly a village.

[-] DannyBoy@mastodon.ie 4 points 1 year ago

@McBinary What you're describing is one of the issues with the entire fediverse and it is the on boarding process.

A centralized social network just makes you go to Facebook (dot) com, then put your mail and password. Done!

But the fediverse isn't easier. People not only need to learn their username and password, also need to learn their server's name. Why? Because isn't the same to try to log in in lemmy.xyz than log in on lemmy.zyx

That makes non technical users get lost.

🧵 1 / 2

[-] DannyBoy@mastodon.ie 4 points 1 year ago

@McBinary As ironic this can get. There's actually a post on Reddit that can explain how most users are. This not only applies to old folks.
Link at the bottom.

I've seen many people get lost at simple things like setting up a Roku or even making a document in Google Docs, when they were so used to use Microsoft Word.

People hate a hard setting up process in everything, even if they have to do it just once.

🧵 2 / 2

https://www.reddit.com/r/shitposting/comments/14dkoe6/almighty_spez/

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[-] Shortcake@kbin.social 4 points 1 year ago

Do you want those people who can't even make an account here anyway? Lol
In all seriousness, SSO is a thing and maybe the devs are already looking into it. Google, Facebook. Git, and more all have ways to sign in to services for you. I wouldn't vote to use them given the ideals of why people are moving to these platforms, but if someone wants to use their apple account to sign in here and that makes it easy for them. I'd be happy for it's implementation.

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[-] SJ_Zero@lemmy.fbxl.net 4 points 1 year ago

You're speaking my language.

When people from other services come around and they complain about how hard it is to be on the fediverse, I'm like "What, like running an instance?" because there's nothing hard about joining an already existing instance!

And to be honest, even running instances isn't that bad. I've got like 5, and I'm just some idiot on the Internet!

[-] MxM111@kbin.social 4 points 1 year ago

So, please explain me, how can I search for subreddits(magazines , communities) that can be on different servers?

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[-] Calcharger@kbin.social 4 points 1 year ago

Let me put it...indelicately. We are filtering out idiots with nothing to share and who aren't willing to put in effort.

That's fine. Keep chugging along

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[-] CheshireSnake@iusearchlinux.fyi 4 points 1 year ago* (last edited 1 year ago)

In my experience, many people resist change (consciously or otherwise). I think they're finding it hard to move out of their comfort zone and/or apprehensive about something new/unfamiliar. A few have legit concerns, and those have to be addressed. But for the others, you may have to be patient with them.

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this post was submitted on 20 Jun 2023
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Reddit Migration

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