this post was submitted on 23 Jun 2023
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Lemmy.world Support

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I created an account some time ago, I can see the account from lemmy.world/u/drdabbles, and I can successfully reset my password using the "recover password" link on the login page.

But when I attempt to log in with either my username (less than 20 chars) or my email address, the button changes to the spinner and absolutely nothing else happens. The browser makes no requests to the API that I can see, the page just sits there forever if I allow it. When loading the login page, FireFox does give an error about the websocket closing, but I'm obviously able to use the site if I use the password reset function.

I would expect that if the server is overloaded, as has been suggested by casual users, that the login function would work occasionally at least. Or that the page wouldn't fully load, or that I'd see a request and a timeout. I'd also expect the password reset route to timeout or fail, given it seems to use lemmy-ui to communicate to the lemmy back-end.

When I signed up, there was no captcha, I presume resetting my password wouldn't work if my email wasn't "verified" but I don't remember if I received a verification or not. I presume that because I'm able to use the site and comment, the email must be considered verified though.

Any thoughts?

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[โ€“] Wannie91@lemmy.world 1 points 2 years ago

I have the same issue asd Dr. Dabbles with an account I created: https://lemmy.world/u/wannie

[โ€“] sumofchemicals@lemmy.world 0 points 2 years ago (1 children)

Hi @ruud@lemmy.world I'm having a similar issue, and I know I did verify my email. I was able to log in the first time (so I'm signed in on my phone) and was able to sign in using jerboa, but can't get in using either Firefox or Chrome on either Linux or Windows. Any ideas? Thanks for all your work here!

[โ€“] ruud@lemmy.world 2 points 2 years ago

Hmm your account looks fine. Please check if you use the correct password.

[โ€“] ruud@lemmy.world 0 points 2 years ago (1 children)

Probably somehow your account is marked as not verified. Seen that before. Iโ€™ll check

[โ€“] sailicalvin@lemmy.world 0 points 2 years ago (1 children)

Is there anything the end user can do to resolve this? I am having the exact same issue.

[โ€“] ruud@lemmy.world 0 points 2 years ago (1 children)

See if you have a verification e-mail (maybe in spam?) If you do, verify the mail. If not, message me and I'll assist.

[โ€“] sailicalvin@lemmy.world 1 points 2 years ago (1 children)

I did verify my email. Got a follow up email saying my email has been verified but I still can't login. :(

[โ€“] ruud@lemmy.world 2 points 2 years ago (1 children)

Could you try a password reset?

[โ€“] sailicalvin@lemmy.world 1 points 2 years ago

that fixed the issue