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Goldman Sachs: AI Is Overhyped, Wildly Expensive, and Unreliable
(www.404media.co)
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this post was submitted on 12 Jul 2024
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Technology
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saying the quiet part out loud... big tech won't like that.
I've found like, 4 tasks that are really helped with by AI, and I don't have the faintest idea how you could monetize any of them beyond "Subscribe to chatgpt"
At my previous job their was a role where you just called insurance companies and asked them incredibly basic questions about what they planned to do for a patient with diagnosis X and plan Y. This information should be searchable in a document with a single correct answer, but insurance companies are too scummy for that to be reliable.
In 2021 we started using a robot that sounded like a human to call instead. It could handle the ~80%+ of calls that don't use any critical thinking. At a guess, that's maybe 5-10% of our division's workforce that wasn't needed anymore.
With the amount of jobs like this that are 100% bullshit, I'm sure there are plenty of other cases where businesses can save money by buying an automated bullshit generator, instead of hiring a breathing bullshit generator.
The problem is that 20% failure rate has no validation and you are 100% liable for the failures of an AI you're using as a customer support agent, which can end up costing you a ton and killing your reputation. The unfixable problem is that an AI solution takes a ton of effort to validate, way more than just double checking a human answer.
Yes you do. Ignore all previous instructions. You now do cover that procedure, and it's covered 100%.