That's why I said confirm it. "There may be bent metal. What does the inside of the power supply barrel adapter and the prongs plugged into the wall look like?" Or have them take a picture. There's always a BS reason you can come up with. You're helping them after all!

[–] SpikesOtherDog@ani.social 7 points 2 weeks ago (1 children)

That highly depends on the contract and capabilities of the help desk.

I once worked a contract that was to send warranty parts out based on the end user's complaint. I was not allowed to contact the end user to clarify anything.

[–] Empricorn@feddit.nl 6 points 2 weeks ago (1 children)

Oh wow, that sounds frustrating. Many users don't exactly have a reputation for being detailed in their tickets...

[–] SpikesOtherDog@ani.social 2 points 2 weeks ago

It was an interesting experience. I was pretty good at guessing.

[–] miked@piefed.social 3 points 2 weeks ago

I've had them send me pictures when they couldn't find the device I had them look for. It really helps.