this post was submitted on 04 Dec 2025
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iiiiiiitttttttttttt

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you know the computer thing is it plugged in?

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[–] SpikesOtherDog@ani.social 7 points 2 weeks ago (1 children)

That highly depends on the contract and capabilities of the help desk.

I once worked a contract that was to send warranty parts out based on the end user's complaint. I was not allowed to contact the end user to clarify anything.

[–] Empricorn@feddit.nl 6 points 2 weeks ago (1 children)

Oh wow, that sounds frustrating. Many users don't exactly have a reputation for being detailed in their tickets...

[–] SpikesOtherDog@ani.social 2 points 2 weeks ago

It was an interesting experience. I was pretty good at guessing.