I have a chair that I got in March off of amazon. An hour ago the baseplate bent and now the pole that it sits on is just wobbling around. Cannot sit on it unless it is directly up. I found this out when the whole thing tilted back, slamming my head into a shelf and throwing me out of the chair. So I go to Amazon to at least leave a shitty review, maybe see if I can contact them for a replacement part. Product is de-listed and no contact information at all. So I contact Amazon who just instantly starts a refund process I didn't ask for, smugly telling me I'm not eligible when I knew that. First rep sent me to a 'special team to help'. That 'special team' was the front desk for Amazon.com instead of the Canadian one. She just did the exact same thing, another refund I never asked for and putting me on hold and refusing to listen to me. Asked to speak to a Supervisor who then started to say the same shit before I cut him off and said I just wanted the fucking contact information for the fucking manufacturer. He emails over a page for the manufacturer that is their warranty/refunds page.
It's empty.
It's literally empty.
So I've got a chair I can't sit in without it causing personal injury, no way of getting a replacement part from the manufacturer without like buying a whole ass new chair that I can't afford and both Amazon and this fuckin Company are just like "You bought a shitty product? Aww. Poor baby. Cope."
I just wanted to LEAN BACK AND WATCH PORN BUT FUCKING NO.
I'd throw the fucking chair at the wall if I didn't need to still sit on it like a goddamn stool.
That kind of stuff is why I mostly stopped using Amazon before I completely dropped them last year. I could see the quality of items getting worse and worse over the years, and I had been an Amazon customer since the early 2000s when they basically just sold textbooks.
Now, I go to stores and shop if I need anything. Even if I pay a little more, I get way better quality products. I’m also very fortunate to have a plethora of thrift stores in my area, so I can find good stuff for cheap.
I’m sorry you are going through this friend!
Yeah, i live in a rural town and i quit Amazon a few years back when they refused me a cash refund on computer that straight up lied on their specs. Now i have to get most things from Walmart, which is somehow a more honest and less evil company than Amazon.
Yeah, I've had to learn the hard way that sometimes taking a bus three towns over to go to an actual store is sometimes cheaper and easier in the long run than buying junk online. Which sucks.
I came from a country where Amazon doesnt officially operate. So, we kind of stuck with Aliexpress (before Temu, Shein and even before Joom and Wish).
Once I moved to a another country where Amazon operates officially - I was stunned to realize that most if not all non-mainstream-branded stuff is actually the same shit that you can buy on Aliexpress. Like, exactly the same shit, 1 to 1.
To add to that, same stuff on Ali costs slightly less over Amazon (providing that you'll have to wait a week or two longer over the same day/2 day delivery off Amazon). And what is even more interesting is that the same shit that I'd get off Ali that would be sent to my current residence would sometimes cost in multiple times (highest one was 10 fold) compared to if I request it to be sent to my homeland.