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I don't think that's the scenario we're talking about here.
I went undiagnosed for nearly 40 years and now I have three with very different levels and styles of ADHD.
There's a difference between cutting the kids some slack because they are neurodivergent (hopefully they are still being held accountable and are being taught that they can't do whatever they want without consequences) and reacting with "That's impossible! My sweet baby would NEVER do that! You must be lying!" anytime you learn about what they've done.
That end part is almost it but theyre not even denying its shitty behavior. It that rapey "youre gonna tolerate it and shut the fuck up while they destroy any quality of life remaining for you here" as if its an inevitabillity that im seriously gonna have to let stand unrectified or "fuckin move then"
Seriously fuck her
I don't know the situation, but are those her actual words or are you just guessing at her motives?
It might not have anything to do with you. Some of that sounds like it could be desperation. Possibly "I know he's an asshole, but I've tried everything and he just keeps doing it! Why even bother?" add in some defensiveness because she's feeling like a failure of a mom while you two are having the conversation about the behavior problems, and it could very well sounds like she's angry with you.
Like I said, I don't know, but no point in adding hostility where there could be teamwork.
There cant be collaboration, I need it to stop and she will actively fight for her children to use the hallway in all the same ways as a playground. She has agency here but she uses all that agency and energy to snap against someone who is just the messenger pointing out to her children (not even her at first) that they need to stop and quiet doen
She did say then move but ive captured her defiance perfectly. She literally sounds and looks like that fussocky toadperson in Schitt's Creek who shows up to the store's opening and when David asks her who she is, she ends with a hard "Who the FUCK are you?"
Are there actual rules about noise in the hallway? If there are, is she aware of them? Is there anyone who could potentially enforce those rules other than you? If there are no rules, then it could just be a cultural difference, and good luck to you trying to enforce your own rules in public spaces. You think it's entirely reasonable to have a silent hallway, but maybe the other lady has never lived in a quiet place her whole life. Maybe she can't see why you would want that at all.
The managers wont do shit, ive had to be quite aggressively vocal to clean out the worst of the behavior by another repeat offender who also likes to make a living room of the lobby.
Its like housework, it never ends but I have a trick where ill go out and check my mail and be super obvious about it with all the same sounds and if their noise is over the top i will lightly shush and gedture for the volume to go down and it seems to be classically conditioning them to moderate their volume and or split now that noise patrol's been invoked
Staying on top of it and keeping them on task is a chore for sure. Its gross how these are freakin adults well senior to me and they still need someone like me to get them to pipe the fuck down. Its honestly embarassing for themz