this post was submitted on 28 Feb 2026
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Mildly Infuriating

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Not sure if I'm supposed to say something to the store, Crest or is this just how shitty toothpaste now comes?

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[–] ChicoSuave@lemmy.world 36 points 19 hours ago (2 children)

On the tube, in small print along the back, is a thing that says "tell us what you think" and a way to contact them. Send them that picture and they will likely send you a few tubes in exchange for that one. They will want it for the batch number on it for QA.

[–] Brkdncr@lemmy.world 16 points 19 hours ago (1 children)

I recently bought a perishable that I opened the following day. It had mold on it, while the “best by” date was 2 months away.

The contact info they listed on the package didn’t work.

I contacted the store I bought it from, just to let them know they might have a bad batch

A week later I get contacted back. They said bring it in and the receipt for a refund.

No one at these companies really gives a shit.

[–] ChicoSuave@lemmy.world 5 points 7 hours ago (1 children)

I do this kind of work and we really do care. Don't let one company convince you all hate you. Some really do try and want your business and good will. It means they get more business and you are happy, win-win.

[–] Brkdncr@lemmy.world 1 points 7 hours ago

Two companies, the manufacturer and the store. And it’s happened a lot in the past.

Glad you’re trying to steer one of them into the right direction.

[–] LifeInMultipleChoice@lemmy.world 5 points 16 hours ago (1 children)

I messaged them, I'll make sure I give their response here. I just think it's rediculous to buy a product (2 pack) and both be shit that don't seal. It made me question whether they actually meant it to be or they declared it shelf stable

[–] JackFrostNCola@aussie.zone 5 points 8 hours ago

Honestly its more likely that multiple defects would be found in a 'multipack', there would be a higher probability of a material or machine defect affecting a run or batch of products which would then be boxed together - rather than a random item here and there.