I did a year in support and being able to talk normally was a nice part of my job but having it be blown up on Twitter every time you don't act like a robot would suck and make me stick in robot mode.

If you're contacting support you're probably talking to someone who just wants to help you with your problem and make you walk away feeling good.

Unless it's one of the companies that uses ai then they don't give a single fuck about you

the fact that somewhere in some employee handbook it probably says "Ask the customer about their life and act interested. Say something personal about your life in order to create a bond."

Man,reminds me of a LPT one of my college buddies told me: he keeps a piece of jewerly wrapped up with a generic card that just says "I Love You" in his house so that if he ever forgets a birthday / anniversary / whatever, he can tell his wife, "I didnt forget,just go look in the [place where he hid it]"

Based on the comments, a lot of people have trouble remembering this stuff. Don't get me wrong, I do too. Most calendar apps (Google, Outlook, idk others) have reminders you can set however much time in advance you need, for whatever sort of event or reminder you need. For a lot of birthdays I'll have a month before reminder so I can order something online or remember to pick something up, two weeks reminder so I can either check on shipping or in case I forgot to get whatever I thought of, a week reminder because I might have forgotten twice before or whatever needs to ship, then day of or day before so I can tell the person so it doesn't seem like I forgot already 3 times even with reminders.

Proof the chat is not AI... or is it?

Image Transcription: Twitter Post

tyler, @thisisnttylerr

Omg Target chat guy is going THROUGH it 😭

[A screenshot of Target's website live chat box. The titlebar of the box says "welcome to Target Chat" with a Target logo to the left of it and a close button on the right. The conversation is transcribed below.]

James: ...However, to help you with a quicky resolution, I can help you either with a 100% refund and replacement. May I know which one would you like to go for?

Me: A replacement please

James: Sure, let me quickly get that done for you right away.

James: In the meantime, may I ask how has your rest of the day been so far?

Me: It's been pretty good! How about yours?

James: Glad to hear that. Mine is a roller coaster I forgot my wife birthday and now she is totally mad.

The agent is typing