you know the computer thing is it plugged in?
You have to submit the time works on that ticket. No ticket means you're working for free and we don't do that here. No, we don't make the ticket as it would say I'm the source of the issue and it doesn't look good in a company to be the source of hundreds of issues and hours spent.
Why don’t you have the ability to create tickets on behalf of someone else? It seems like a weak excuse to waste time for something that needs to happen anyway and could be easily explained away to supervisors. I understand the person in the meme is still adding bs on top of the original request but after their account is created then they could make any new requests themselves. Maybe I just don’t really understand the whole ticketing tied to job performance anyway… I don’t really have to deal with this kind of concern myself as my supervisor understands tickets aren’t always filled out properly and I’m also not IT.
Why don’t you have the ability to create tickets on behalf of someone else?
Most of us do. But they're supposed to create their own fucking tickets. I'm not doing their job on top of mine.
They know the process, they can follow the process. Otherwise, they can eat an entire bag of dicks.
In my career it's always been on me to create tickets. People give me the task, I write up the ticket, and my time creating the ticket is included in the 15 minute minimum.
I wouldn't trust users to create their own tickets anyways. I'd spend just as much time fixing their ticket as I would creating one while I'm info gathering.
Yeah, if a client has been given the ability to submit tickets but doesn't know HOW to submit tickets properly and is submitting trash on a regular basis, that's a training issue and I ain't gonna deal with it. Those get bounced back to the Unassigned pool or directly to a CSR so they can train the client like they were supposed to.
Specifically so that "important" people cannot coerce "unimportant" people into doing their work for them.
create tickets on behalf of someone else?
SAP software we use doesn't do that. And the small inconvenience of making them fill out their own tickets stops many from making frivolous requests, like for fixing their home printer.
Creator: the person who created the ticket
Reporter: the person who is requesting the ticket
I was just starting at current job and former boss made me be this guy to IT.
She said call them it's taking too long. I blew that poor fuckers phone up so much he eventually answered and said " let me explain how things work here" through clenched teeth
Never again lol felt like such a dickhead, rightfully.
I always make sure to specify that I'm being told to be persistent when bugging support staff.
Your friends in accounting know this pain all too well and send their solidarity.
Why shouldn't they get reimbursed same-day for the trip they took three months ago with no receipts and a closed project?
Why get mad, just say put in a ticket and carry on with your day. Make "put in a ticket" your default greeting to these people.
I tried this method for a while. Then, after 50,000 more incidences, I started getting mad again.
After the first 1,000 I would have started searching for a new job because clearly that company isn't going to last and when shit g Hits the fan, guess who's going to be one of the first to be thrown under the bus? The IT guy who allowed this to happen.
Just made a ticket on their behalf.
Per our IM conversation here is the ticket for new user registration.
Yep, that's what I do, complete with a very long message explaining how to fill in the form
At least they didn't ask you to get department head's approval for the most trivial thing
Yeah nah. Joey Nobodey comes in asking for the world in person.
We usually explain that it's an accountability and resource management requirement. I don't care how urgent you think it is. If it was, I'd already have a high prio ticket with me.
They need a ticket with approval from the correct people. Only then can I do the job.
Without a ticket they could just run away with free equipment and I'd be the one on record checking it out. Or my boss would just see that I did squat that day as I handled 0 tickets.
I've automated user creation, so when there's no ticket, I just make one myself. This rarely happens anymore though, I think people have learned :)
I think people have learned
I bet they haven't they just forgot.
At some point I’d just make the ticket myself.