Hey, that kind of shit happens. Years ago, before scanners were a household appliance, I paid about $10 to have a document scanned at some big box office supply store.
I went to pick up my scan, and they handed my document back, and charged me $10. I asked where the copy of my scan was, expecting it on a CD, but that was an extra $15. They expected me to pay $10 for them to scan it, and walk out with nothing to show for my money.
I asked why someone would pay to scan something and not get it in the end? Any normal person would expect that a copy of the scan would be included in the $10. I asked for the manager, who only confirmed that the scan and the copy were two separate charges.
That entire chain is out of business now, and that particular store is a Planet Fitness.