Beehaw Support

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Support and meta community for Beehaw. Ask your questions about the community, technical issues, and other such things here.

A brief FAQ for lurkers and new users can be found here.

Our September 2024 financial update is here.

For a refresher on our philosophy, see also What is Beehaw?, The spirit of the rules, and Beehaw is a Community


This community's icon was made by Aaron Schneider, under the CC-BY-NC-SA 4.0 license.


if you can see this, it's up  

founded 3 years ago
MODERATORS
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submitted 2 years ago* (last edited 2 years ago) by Lionir@beehaw.org to c/support@beehaw.org
 
 

Compiling this data was not as hard as I expected, let's go through the data and the shiny graphs!

Age of Beeple

Most are above 24! Seems we got an older average age compared to a lot of social media. It would be interesting to see how many came here with experiences from independent forums before Reddit.

Where Beeple reside

This one's a big graph. Though we can notice most people are from the US. Would be nice to see more countries represented though a big part of it likely has to do with language. (You will need to open the big graph in another tab, it's too big to show properly.)

Gender identity of Beeple

So, as expected, mostly men. However, less than expected which is nice to see. There should be outreach to at least equalize this.

Sexual orientation of Beeple

This is kinda surprising. It seems we managed to get a lot more LGBTQ+ people than expected considering most of you all come from Reddit - so this is nice to see. This is most likely because of our focus on a safe space.

Whiteness of Beeple

As expected, mostly white which is unfortunate. I think there's outreach to be done in that regard as well.

Neurodivergence of Beeple

We seem to have a really surprising amount of neurodivergent people! Definitely nice to see.

Beeple with disabilities

I.. have no idea how to interpret this data so I'll just say, shiny graph.

Beeple's awareness of the Fediverse

Most knew about the fediverse but still a good 20% had not heard about it so glad to see you all managed to find your way here!

How Beeple have been dealing with Beehaw

It seems most people feel relatively confident in their ability to use Beehaw and most people seem to enjoy it. That makes me really happy to see. Feels rewarding, feels good.

Conclusion

I wanna thank everyone for the feedback about the survey and its questions - we'll do better next time! I'm glad we did this survey because it shows the areas to work on in terms of outreach! Thank you all for your participation!

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quick dual announcement

New Communities

we've tabulated the easiest part of the survey (other results coming later) and we're pleased to announce that, in the future, we'll be creating six new communities. these six choices can be stratified as:

most popular, community picks

  • World News
  • AskBeehaw

hand picked, also popular with our community

  • Tabletop Gaming
  • Anime and Manga

hand picked, base exists in our community for it and distinct enough to take a chance on

  • Vegan and Vegetarian[^1]
  • Parenting

in the specific case of World News, the !news@beehaw.org community will be converted into the "World News" section, and a separate !usnews community will be spun off for US-centric news.

these communities will be created in batches of three. you'll see WN+US news conversion/AB/TG first, then A&M/V&V/P about a week after that.

as for communities that didn't make it, these are best fits for now:

Community Moderators

this also means we're taking on new Community moderators. as with last time: this is not a full time job and we don't want it to be, but this is also not a completely trivial commitment either, so please only apply if you're comfortable with making that commitment. (if you think it's becoming overwhelming or too much for you at a later point, that's different and we can discuss that then.) our community mods haven't had many issues though, so i doubt you will either.


What is expected of community moderators?

I'm sure you can surmise, but to be specific:

  • Encourage and promote respectful and constructive discussions, and address any behaviour that goes against our community's spirit to be(e) nice.
  • Assist people by answering their questions, offering guidance, and helping them navigate the platform effectively, ensuring they feel heard.
  • Where possible, give us and/or your fellow active mods concerns, improvements, or insights you have from your section of our community. 
What powers do community moderators have?

You'd be expected to use these responsibly, obviously:

  • The ability to remove or hide posts, comments, or other content that violate our community guidelines.
  • The authority to issue warnings to users who breach our mantra, and in severe cases, temporarily suspend their accounts.

We generally encourage a compassionate approach to moderating, though. Unless someone is clearly unproductive, we encourage you as a mod to engage in constructive dialogue before banning. And if you don't have the energy for this, you can flag a post to bring it to our (or another mod's) attention.

Additionally: blatantly misusing these or using them maliciously will be instant grounds for demotion, and in the latter case likely permanent banning from the site. Do not do that, please and thank you.

If I'm selected, how can I report stuff to the admins?

On site, you can flag it and leave it for us to deliberate. You can also reach one of us by DM on here.

If you need to immediately contact us for mod stuff, our main hubs of operation are Discord (where we have a specific channel for community mod reports) and Matrix (which is pretty relaxed and easy to follow). You can also use a DM on Beehaw itself.

How will mods be selected?

Hand selection. In the future we may supplement hand picking mods with another method—any mods selected by that method would most likely serve on a temporary basis (and that would be made clear to them on appointing).

Applications can be made here.[^2]

[^1]: because i've already seen moderately concerning posts w/r/t to this: please do not make us regret this community. it is currently this grouping or nothing. [^2]: we are working on a non-Google platform here but but our first alternative failed to materialize today and there are easily half a dozen other things we need to prioritize right now (including the big 0.18 update, which had its timing on here derailed by a crippling bug). we'll get to an alternative when we do. if you do not want to use the form, DM me and we can arrange something.

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A few quick notes on discussions the administrator team has had, since we've fielded a lot of questions in these particular fields. We're posting this both for transparency and to help us limit the load of having to respond to each of you individually.

  • We would like to become an official nonprofit at some point, but there is a cost associated with this, we are not lawyers, and we might need to change where/how we collect donations to do so.
  • We've upgraded the server approximately 7 times now. We're trying to balance fiscal responsibility with server costs. We are aware that digital ocean isn't the cheapest server and we are trying to be conservative with estimates and give ourselves extra runtime at whatever tier we are on. We're also hoping that the upcoming lemmy version will solve a lot of our CPU-bound issues.

We are aware of the following bugs:

  • the "report created" indicator flashes in the bottom left corner for some users randomly, even non-moderator users
  • sometimes, briefly or without a refresh, the username in the top corner will not be your own; as far as we can tell this is purely cosmetic and is not a security issue
  • sometimes the post you're in changes to another post for no clear reason
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hey folks. here's a new FAQ on the community, since the currently pinned thread is a bit haphazard and crammed now, and we've had more time to go over stuff.

What is Beehaw?

in summary, we're a community that wants to cultivate a sense of real belonging to something, to foster meaningful conversations, and to ensure everyone feels valued and respected in a way that isn't the case with other social media out there. we've thought and written a lot about this. if you'd like more than that summary, we strongly encourage you to read the following essays, which explain how this community is run, what we prioritize in running it, and why we've designed it this way generally:

you can also read more on our Docs website

This sounds very cool! How do I join?

you can register here.

you don't need to write a whole essay, however: please answer the question fully, and try to engage with at least some of the content above/on the sidebar before you register.

this is not personal, but we've grown a lot and are primarily interested in users who really care for the philosophy of our community. if you don't answer the question fully, you will likely get denied or caught in registration limbo when we have a backlog of users.

How long should I expect to wait to be approved?

now that we have email working: anywhere from a few minutes to 48 hours. you should get notified if you've used an email to sign up either way. make sure to check your spam folder to be safe this may be an issue for some users. if you did not use an email to sign up, try logging in after about 24 hours, and then again after 48 hours.

if we receive an influx of users you may get caught in registration limbo by failing to answer the questions, and it may take longer to get back to you than the 48 hours listed here.

if you have issues with anything, please report them in the following thread!

I'm in! How can I keep Beehaw running, or otherwise contribute?

our instance is 100% user-funded. you can one-time donate or become a monthly donor here. you can donate anonymously both ways. as far as we're aware cryptocurrency is accepted by OpenCollective, it's just more laborious and you'll probably have to contact them to clear it.

if you have volunteer labor or advice you're willing to give us on how to keep the site running smoothly, we also generally appreciate that. our Matrix and Discord communities are the best way to offer that stuff to us.

How do I help keep the community running smoothly?

be considerate! think about the things you say and how you want to say them; be kind and charitable; don't assume the worst of people; but above all: Be(e) nice!

it might seem trite, but genuinely we've found there is no better distillation of what we want to accomplish here than that ethos. if something makes you feel like that ethos is being violated, err on the side of caution and report it (on desktop it's the flag button in the three dot menu on any post). it can't hurt. so far though we've found most people kind of know what we mean, and we're hopeful you'll be able to pick up on that too.

as for non-moderation ways you can keep things running: contribute to discussions! share stuff you find interesting! contribute your expertise and help out folks when they ask for it! it's okay—and very understandable—to lurk based on the toxicity commonplace on other social media, but we really do try to make this space as welcoming as possible to everyone here and we hope you'll find it a safer place to come out of your online shell.

What else should I know?

we always take feedback. while we can't promise any changes, you can provide thoughts and comments on just about anything on the site in Beehaw Support, or on Discord or Matrix (where we maintain real-time chat). we try to get a sense of what the community wants and needs all the time, so we'll frequently be asking for input from you to help inform our decisions.

downvotes are disabled on this instance and will probably always be. we find them unproductive. communities cannot be made by users on here. we do take feedback on what gets made and when to make communities, as a part of the above point. you can always find a running list of communities we have at this link, or under the Communities button on desktop.

we are all volunteers, and this is not a job for us. we would like to not have it be one, so we can just be members of the community with all of you. please help keep it that way!

in the very, very long term, we aspire to become a co-op or similar, as a part of fulfilling our ethos.

as with the last thread, feel free to sound off on other questions you have. i, other mods, and community members will try to get to them as able.

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submitted 1 week ago* (last edited 1 week ago) by SweetCitrusBuzz@beehaw.org to c/support@beehaw.org
 
 

Hello, so a few days ago now, a lot of Racism happened in FOSS and we were wondering what happened to those that were racist by defending the cultural appropriation which was pointed out, either directly or by ridicule.

Sadly the original post (and thus the comments) is gone, though we saved screenshots of all the offending people and posts.

We would like to know if anything was done about these people as we can see nothing in the modlog.

Thanks.

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I believe I have read several months (possibly even an entire year) ago that Beehaw plans to switch its software from Lemmy to Sublinks, which is why Beehaw hasn't updated Lemmy past version 0.18.4. Is such a migration still planned, and what is the progress on it so far? (In particular, is there a rough estimate on when the switch to Sublinks will be done?) It's been a long time since I've seen any updates about either Beehaw's plans on this or on Sublinks's development, and I'd just like at least a general idea of how it's going.

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Is it possible to have a "style guide" for posting YouTube links? Usually there is just the title of the video and the generic YouTube blurb, and most of the time the title only vaguely tells you what the video is about. It would nice if in the description we could have folks post the length, the name of the creator, and a brief description of the video. If the creator has one, great, use that. If not, just a quick 1 or 2 sentence synopsis. I think this would help engagement for those posts a lot and just create better quality posts for video content. I know I don't watch or comment on any video post that just has a title.

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I logged in earlier and wrote out a reply to a message in my inbox but it wouldn't go through when I hit send. After waiting and retrying I investigated further and discovered that the thread had been locked. I then checked the Modlog to see if it had been locked whilst I was typing and discovered that it had been locked 12 hours earlier.

Why can I click on the reply button and open up the reply box on a locked thread when viewing a post in my inbox?

When viewing the thread directly the reply button and box are available but you cannot type in the text box so I suppose I'll be grateful that not everyone who attempts to interact with a locked thread will have their time wasted like mine was.

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For the past four months beehaw has been unreachable to those of us on the Tor network. Glad to see access was finally restored. Was there an attack?

I could really use a way to periodically backup my posts to my local disk so if Tor is spontaneously blocked again I at least have my history. I’ve not found a Lemmy equivalent for Mastodon Archive.

(edit) For security, it would be a good idea to setup an onion instance. The Tor network has built-in DDoS protection for onion hosts.

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Seriously why? Discuss.online has horrible moderation and open-signups, and Lemm.ee isn't very much better. If lemmy.world and sh.itjust.works were completely nuked to avoid the moderation headache or risks from two large open servers, why aren't lemm.ee and discuss.online banned as well?

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Steps:

  • Login to Beehaw.
  • See your username in the account dropdown.
  • Reload/Refresh the page.
  • Account dropdown has become a Login link.

Notes

I’m running Latest Safari on iPadOS and iOS 18+ The problem has been happening for months so include 17 in that list of versions.

I do use AdGuard / uBlock, but I don’t have this issue with other web apps. I will test with it disabled and report back.

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My Unread Messages is at 2 (it was at 1 for a month or so, but since weeks its at 2 now). Clicking it shows nothing. Maybe there are messages from people I blocked? When I get real new unread messages, then counter goes up and it works like always. Reading those messages (or clicking them as read) will decrease the number, up to 2.

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We were wondering if the docs etc here could be rewritten in such a way so as to not call all of us human since some of us are not.

Much like being transgender, being otherkin, alter{human/being} or transspecies can have a lot of dysphoria attached to it and we have had to at least explicitly tell one person on lemmy that we are not human even though it is in our profile.

We think that being more inclusive is always a good thing and will gladly work with those who can edit the docs etc in order to find more inclusive ways to say what needs to be said without misspeciesing any{one/many}.

Thanks for reading this and we hope this finds y'all well.

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obligatory preface: we're 100%-user funded and everything you donate to us specifically goes to the website, or any outside labor we pay to do something for us. you can donate here.


after a few months, we're finally stable enough to put another one of these out. to make a long story short: getting our money out of the old collective and into the new one was actually much more of a mess than we thought—and very little of the functionality we expected came to fruition—so it's essentially taken us six months to re-establish our financial situation.

August's numbers are:

overall expenses this month: $183.58

$142.13 for hosting the site

  • $112.00 for hosting the site itself
  • $22.40 for backups
  • $7.73 for site snapshots

$28.80 for Hive, an internal chat platform we've set up (also being hosted on Digital Ocean)

  • $24.00 for hosting Hive
  • $4.80 for backups

~$4.16 for email functionality, which can be further subdivided into

  • $0.00 for Mailgun (handles outbound emails, so approval/denial/notifications emails; also lets us not get marked as spam - we currently don't send enough emails to trigger the threshold for payment)
  • ~$4.16/mo ($50/yr, already paid in full) for Fastmail (handles all inbound emails)

$8.49 for BackBlaze (redundant backup system that's standalone from Digital Ocean)

overall contributions this month: $176.28

unsurprisingly, the mess of a switch-over, the several months it's taken to sort everything out, and our minimal encouragement of donations in the interim of sorting things out has resulted in a decrease in funding. for the first time in a long time, we're not breaking even—and without the one-time donation we'd be out about $100 this month.

breakdown:

  • 15 monthly contributions, totaling $80.82
  • 0 yearly contributions, totaling $0.00
  • 1 one-time donation, totaling $95.46

total end of month balance: $6,849.83

expense runway, assuming no further donations: about 3 years


this dovetails into an announcement we need to make: we need your help to gradually rebuild our donation base. to be clear, we are obviously not in any danger of shutting down right now—but we have taken a very material hit in terms of finances[^1] and as a result we're now running off of the financial cushion you've given us. even though we have a long expense runway, we'd like to proactively return to breaking even and not having to think about how much we're losing per month.

our current monthly contributions are about $100 short of breaking even, so consider that our rough financial goal. please donate if you are able.

unfortunately—and as mentioned at the top—the tools to switch over any previous subscription you may have had on Open Collective Foundation don't appear to exist. this means you will have to manually resubmit your information on Open Collective Europe Foundation if you haven't already. (we may or may not send out a mass-email to our current/previous donors in the future to this effect.)

[^1]: The differential between what we would have had OCF stayed up and what we do have on OCEF now could be as high as $4,600. That is split between the six months of paused donations (likely $3,000-$3,600, averaging our financial reports previously) and the six months of hosting expenses we've covered with our cushion (likely around $1,000-$1,200 given our hosting costs have not changed). We're also now losing a slightly larger cut of what we take in. In sum: we've lost out on a lot of potential runway for the site.

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I have looked through the app I use (mlem) and the web interface but I can't figure out how to give a link post an image, as when I try to put something into the image section it replaces the link.

So how is it done exactly? Is this some setting, special script or app feature I don't know about? Or have I missed something?

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Just wondering but when is Beehaw planning to update the instance version?

Since it's currently stuck at 0.18.4 I think this might be causing some issues with updating profile bios

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Is full instance blocking as a user unavaliable because it's not in the version this instance runs or has it been disabled?

If it's the latter could it be enabled? As there are some instances I'd like to block as a user that don't necessarily need to be to blocked from an instance perspective (though maybe they should be).

If it's the former, any idea how long before y'all will update to a version with it in? Thanks!

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I don't know if there is enough interest, but is it possible to get a maker community created? Some things like 3d printing don't always quite fit into DIY or Creative.

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submitted 7 months ago* (last edited 7 months ago) by Grail@aussie.zone to c/support@beehaw.org
 
 

c/neurodivergence isn't being moderated at all lately. Three months ago there was the great post from NoOnesLazyInLazyTown@beehaw.org concerning ableism against people with NPD, and the amount of toxicity I saw in that thread was shocking. Some great people pushing back on the ableism and hate there, but I couldn't believe those hateful comments were being left up, or the sheer volume of them.

Yesterday I posted a new article I wrote also concerning NPD, hoping I would get the same kind of positive response I've gotten from Beehaw in the past when talking about neurodiversity. But instead I saw nothing but hate, personal attacks, and vicious toxicity. This isn't the kind of discourse I come to Beehaw to see, and I don't think I'm alone.

Looking at the community history, it looks like the post volume has dramatically reduced since immediately before that first NPD post. I'm not surprised people are avoiding the community, I don't intend to use it anymore either if what I received yesterday is going to be the norm.

The modlog of this community hasn't been touched in 7 months, and the only comment removal visible at all is tagged with the removal reason "stupid comment", which I frankly find quite ironic.

Can we please have some actual moderation on this community? If there is absolutely nobody else who can volunteer their time then I'd even be happy to do it Myself.

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submitted 7 months ago* (last edited 7 months ago) by theangriestbird@beehaw.org to c/support@beehaw.org
 
 

Idk if the admins are aware of this, just putting it out there because I don't think anyone else has posted about it yet.

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Had a small discussion with a good beehaw community member in one community, it got contentious but otherwise civil, and they have now taken to taking that discussion out in response to comments I've made in other posts and communities.

I would consider this a form of harassment, following me around Lemmy and having a argument seems to hurt the overall discussion in other posts and communities with anger and abuse.

How do I get help in this matter?

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Title, wondering if Beehaw is technically open source? And if so, what license is it under?

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There are a lot of tanky posts coming from lemmy.ml. Their whole purpose seems to be to troll and spread their bullshit far and wide. They are nearly as bad as the alt-right. They argue in bad faith and celebrate authoritarian oppression. The beehaw mods might want to consider defederating.

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we discovered this set the other day by olivvybee (Liv Asch), and obviously these are delightfully thematic for our instance. you should be able to find them in our emoji picker as follows. the emoji icon, at least on desktop, is the fourth from left smiley face on comment/post UI:

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