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When I worked help desk, a coworker of mine took a call where someone called in because one of the thin clients was on fire. The user was advised to call 911.
I was helping a user reset their password and the convo went something like this: Me: Ok, your temporary password is Password1. Log in with that and you'll be prompted to change it. User: Is that a capital 1? Me: No, just a regular 1.
Well, did he try to turn it off and NOT back on again?
"We would have been here sooner, but we don't usually get emails to inform us of fires."
The IT Crowd: New emergency number: https://youtu.be/HWc3WY3fuZU?feature=shared
The IT Crowd: Fire! https://youtu.be/1EBfxjSFAxQ?feature=shared