I have a chair that I got in March off of amazon. An hour ago the baseplate bent and now the pole that it sits on is just wobbling around. Cannot sit on it unless it is directly up. I found this out when the whole thing tilted back, slamming my head into a shelf and throwing me out of the chair. So I go to Amazon to at least leave a shitty review, maybe see if I can contact them for a replacement part. Product is de-listed and no contact information at all. So I contact Amazon who just instantly starts a refund process I didn't ask for, smugly telling me I'm not eligible when I knew that. First rep sent me to a 'special team to help'. That 'special team' was the front desk for Amazon.com instead of the Canadian one. She just did the exact same thing, another refund I never asked for and putting me on hold and refusing to listen to me. Asked to speak to a Supervisor who then started to say the same shit before I cut him off and said I just wanted the fucking contact information for the fucking manufacturer. He emails over a page for the manufacturer that is their warranty/refunds page.
It's empty.
It's literally empty.
So I've got a chair I can't sit in without it causing personal injury, no way of getting a replacement part from the manufacturer without like buying a whole ass new chair that I can't afford and both Amazon and this fuckin Company are just like "You bought a shitty product? Aww. Poor baby. Cope."
I just wanted to LEAN BACK AND WATCH PORN BUT FUCKING NO.
I'd throw the fucking chair at the wall if I didn't need to still sit on it like a goddamn stool.
They offered you a refund but you didn't take it?
Yeah. They sometimes will offer a refund, even though the timeframe has been exceeded. I guess it's for maintaining customer satisfaction. It just isn't clear to me I'd OP was offered it or they initiated a refund but then found out it couldn't be issued. That's why I'm asking
No. I contacted trying to find the information for the seller but they instantly started a refund process I knew would fail because it was outside of the time allowance. It did indeed fail. The first representative tried a few things and then got all smug like "I knew it wouldn't work, but we tried" and then I said that I just wanted the sellers information so she transferred me to a "special team that would help" and I just got shunted to another random fucking representative but from the Amazon.com end. That person did the same rigamarole of starting a refund claim that went no where
I was not offered a refund. I would have gladly taken it and bought a chair locally.
Ok thanks.
Yeah. They sometimes will offer a refund, even though the timeframe has been exceeded. I guess it's for maintaining customer satisfaction. It just isn't clear to me I'd OP was offered it or they initiated a refund but then found out it couldn't be issued. That's why I'm asking