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[-] net00@lemm.ee 174 points 1 year ago* (last edited 1 year ago)

Sounds convincing, however businesses don't deserve the benefit of the doubt. For me to trust and support this content again, the investigation of the allegations needs to produce conclusive evidence. The whole quality drama passed to the background after Madison showed up what really went inside LMG

Either LMG admits wrongdoing and dishes out consequences to those involved, or they present verifiable and damning evidence showing no abuse occurred. Unlike bootlickers at reddit and ltt forums, I don't side with businesses against people. If you live in this world and not in your mom's basement you'd understand why.

If LMG comes out with "we found nothing," "no conclusions could be made," or something along those lines without evidence, then fuck them. Not good enough.

I vote with my wallet (and time), and I won't deal with more corpo BS while abusing emplpyees. Before any smartasses come here with the usual "you live in society" crap. Yeah I can't go live in the woods like a hermit to be morally right, but I can sure as hell drop a shit tech yt channel.

EDIT: taking another look, the second half of the video was more defensive nonsense. Basically claiming they aren't a twitter sweatshop, they are the victims, and some heavily edited parking loot footage as "proof"

And the turnover rate is at best a shaky argument, One can argue since it's mostly guys, they're not gonna be at the same situation to be bullied, insulted and sexually harassed until leaving. It doesn't seem the culture will be fixed anytime soon, so I'm just gonna stop wasting more time with it.

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[-] threethan@reddthat.com 128 points 1 year ago

They did an okay job of addressing the accuracy issue, but failed to even mention the issues of workplace culture and absurd quotas.

It does not matter if workers start and stop their shifts at particular time - as strictly required by law - when the amount of work they are expected to do within that time frame is unrealistic.

Upping the expections for quality, without lowering those for quality, will only make things worse for everyone working there.

Not to mention it didn't even touch on the note serious allegations of sexual harassment.

[-] papalonian@kbin.social 104 points 1 year ago

I wouldn't expect any company would address a potential ongoing sexual harassment case via a YouTube video. Especially one that Linus is in.

"First of all, we didn't harass female employees, we pestered them."

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[-] SilentSilhouette@lemmy.world 38 points 1 year ago

SA wasn't mentioned because that is a sensitive investigation. It is messy, and sadly boils down to, he said she said, most of the time. I don't expect that to be resolved for a while.

[-] Serinus@lemmy.world 26 points 1 year ago

Don't worry, they lowered the quotas (while adding a shitton of process).

Linus just can't seem to get over the fact that employees should have some free time at work, especially in creative or highly technical fields. It's all about time being money.

If someone wants to take longer on a project just because they want to, there should be time for that. Salaried employees shouldn't have to account for their time down to 15 minutes increments outside of contracting work. The fee for that kind of time accountability is about 4x what a salaried employee generally makes.

[-] ashok36@lemmy.world 17 points 1 year ago

while adding a shitton of process

If you do it right, having processes that are well reasoned and adhered to is a net time saver. I've been on teams with many different levels of processes. I can say from 20+ years of experience that there is nothing worse than a pipeline with too few processes. When every writer has a different way of delivering information to the editors, that's a time waster. When every tester has a different way of putting together a spreadsheet to hand off to the graphics department, that's a time waster.

Also, processes are supposed to serve the needs of the staff. Not the other way around. If a process adds too much effort for little reward, you can always change it or scrap it. Ideally, you'd have someone on staff whose job it is to manage your process flow, facilitate handoffs, and make periodic changes to the processes to close up inefficiencies and pain points for the staff.

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[-] UnicornHarrison@lemmy.world 86 points 1 year ago* (last edited 1 year ago)

A lot better of a response, but I think Linus missed the point on toxic workplace/culture comments.

I'm sure they're not able to comment on Madison (for good legal reason and they still need the third party firm to investigate), but Linus' response just felt more "look at all the nice things LMG does" rather than a commitment about the long-term cultural issues. Anonymous employee surveys are really difficult to trust because a) they have a reputation of not being anonymous and b) if the culture has someone already scared to be open, it's doubtful that there will be honest answers. It sounds like LMG did take their one-on-one meetings seriously, but time will only tell.

(Personal ancedote: I have had managers watch me fill out those anonymous surveys to make sure it was "filled out properly.")

Yeah, it's nice LMG gives decent Christmas bonuses and hold have all those off-hours events, but I can't help but feel it's designed more to keep employees trapped in the LMG bubble and when you feel trapped, it's harder to push back and up for yourself.

I don't want Linus/LTT to fail. Mistakes are bound to happen and I enjoy watching a tiny Canadian man put things down really fast. I honestly just don't want to support a complete jerk that purposefully hurts other people and refuses to take accountability. If it comes out that everything with Madison is true and LMG takes no corrective action, I will have no issue hard blocking LMG content.

EDIT: Further thoughts after reading the responses:

  • It's really none of our business what happened between Madison and LMG. The only thing that matters is hoping Madison has a good support system in place and LMG makes the necessary internal changes in response to the third-party investigation.

  • I don't think it's wrong that they shared their turnover numbers, but I don't think it's representative of the big picture. LMG's roles feel more specialist in nature. I don't imagine there's a high amount of jobs in some areas that LMG offers, which means people are less likely to leave. It's also possible that some parts of the company are shielded from what happens elsewhere. (It appears both Creator Warehouse and Floatplane weren't as impacted)

  • It's good to at least some companies take anonymous surveys / one-on-one feedback seriously. Rewatching the video, it appears they are taking one-on-one feedback seriously, which I hope is the case.

[-] whofearsthenight@lemm.ee 30 points 1 year ago

Although I don't disagree, publicly announcing turnover stats that are far below average kinda blows a giant hole in the "LMG is a toxic hellhole" narrative. I've been in toxic hellholes, and turnover tells the real story.

This also doesn't negate necessarily Madison's statements and there probably have been real issues, but I think this is the part of the video where he said (paraphrased) "don't panic about a rise in intentional turnover." I lead a team about LMG's size, and people often don't realize that you can say and demonstrate your values consistently at this size, and still have someone fuck it up because some people just come to the org with the wrong learned behavior and it's gargantuan to re-program them to a healthy state, and a smaller few are just unsalvageable assholes. See also, the Stanford Prison experiment. It would extremely not blow my mind to learn that a few people or a particular team in LMG are entirely toxic and it was missed, and also that the experience for the vast majority doesn't match with this and they're trying to run an ethical company. My (optimistic) assumption is that the intentional turnover comment is probably going to focus on those that Madison dealt with.

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[-] z3n0x@feddit.de 78 points 1 year ago

Significantly less cringy than the last one. I'll give em that. (Although that bar was low)

[-] GrayBackgroundMusic@lemm.ee 66 points 1 year ago

A simple "we can't talk about the Madison situation right now, but we will later." would have made this video 10x better.

[-] ashok36@lemmy.world 119 points 1 year ago

"Mr. Sebastien, in your video from August 26, 2023 marked as exhibit 23B you referred to "the Madison situation". Can you explain what you meant by 'situation'?"

You may not like it but when there's credible accusations of harassment, constructive dismissal, and possibly up to battery you do not make public statements of any kind beyond, "We are investigating and taking the accusations seriously", which in case you missed it the CEO of LMG already did a week ago.

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[-] Polar@lemmy.ca 20 points 1 year ago

Ever thought that maybe Madison doesn't want her drama forever a part of a video update? Or do you guys just think about yourself and what you want?

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[-] BabaDuda@lemmy.ml 48 points 1 year ago

That bit at the start about addressing the people who want to see them fail... ehhh

I mean, people who actively want to see you fail just because shouldn't really be engaged with at all tbfh, and if he's referrring to who I think he's referring to, then bleah

Otherwise at least they're back, let's see how they improve

[-] SkyNTP@lemmy.ml 18 points 1 year ago

That's this community though. This place is still just actively hating. If you are unhappy with LMG and aren't willing to see how they improve moving forward, then just... move on to another channel.

I guess unsubing from this community wasn't enough, gotta actually block it.

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[-] CatTrickery@lemmy.world 40 points 1 year ago

Listening to it, there is a lot of focus on saying things alluding to "we were already in the process of fixing this" rather than "we fucked up and this will be fixed".

I'm also a little concerned to see that gender affirming healthcare isn't listed on their health plan when they have trans members of staff. I completely understand why Emily doesn't want to be in the public eye but she is by far my favourite host and I'd love to see her back and producing high quality, well thought out videos where she is given the creative time she needs. The people pressuring her (as well as others) to comment on everything were completely out of order though.

I think the culture of misogyny is demonstrated by the number of male hosts compared to women. Part of the reason people wanted Madison on board was because she would have fit the role perfectly and they just dumped her in the corner on socials. YouTube is a new industry and its disappointing that it is still as male dominated as the tech journo industry that came before it.

What I think is needed is for the staff to unionize and for the company to stop micromanaging and pushing performance because the "fun" doesn't feel like real fun, it feels like corporate forced fun. McDonalds does a christmas party for their staff and you don't hear people praise them for their workplace culture.

[-] DrMango@lemmy.world 25 points 1 year ago

We're a fun company! See the ping pong table? That's how you know you're going to love it here. Now get back to work, slut.

[-] Nikki@lemmy.world 21 points 1 year ago

I am so pissed about what they did to Madison, she was my favorite host hefore she even was an employee. To see that get dumpstered and spat on really hurt their reputation permanently for me

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[-] LeylaaLovee@lemmy.blahaj.zone 39 points 1 year ago

Tek Syndicate surprisingly came out with one of the best takes I've seen on this situation. This could be a real damaging moment for LTT, but getting an employee union could address the criticism perfectly.

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[-] unscholarly_source@lemmy.ca 35 points 1 year ago* (last edited 1 year ago)

Reading the Reddit thread on this, I find it fascinating that, at the beginning of the incident, Lemmy had more balanced conversations vs the crazies on Reddit calling for LTT disbandment. Now after the latest video, it seems like Reddit seems more reasonable and receptive with Linus' plans vs Lemmy being the LTT doomsayers.

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[-] toshex@lemmy.world 35 points 1 year ago

The plan is solid, but forgive me if I give it a few years of "wait and see" how well they keep their word and more importantly handle work place allegations and changes before I re-subscribe to the channel. Still a good plan and I hope it's a sincere one.

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[-] Chadarius@lemmy.world 34 points 1 year ago

I am still not very impressed with the response from Linus and company. It is quite clear that they decided to slave themselves to the YouTube algorithm without regard for the humans involved. So many of their videos devolve into an unintentional Abbott and Costello comedy routine because they clearly did not decide to spend the time preparing properly or realizing they missed something and starting again. They just plow through without regard for the quality of people involved.

Sometimes this is entertaining, but more often than not, it is just low quality and a waste of their time.

I want entertaining tech content, but not at the expense of the people involved. Honestly, it is fascinating to see the sausage being made. I would love for them to show the difficult process of making a high quality video and getting the process corrected. Then have the final produced video. Full transparency, warts and all.

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[-] telepresence@discuss.tchncs.de 27 points 1 year ago

I am glad that they plan to improve and made steps towards it, but i still have a sour taste in my mouth:

  • I was expecting a formal apology for the monoblock and mouse skates film issue. Both of these were instances where LTT threw another smaller company under the bus. Them not addressing it further gives the assumption that they can, and will keep getting away with stuff like this.
  • Their new guidelines for correction policy are flawed; even the low-severity ones are thing that really shouldn't be tolerated with no corrective action, and all factual mistakes should be re-shot or voiced over instead of on-screen corrections.
  • They hardly touched upon the whole Madison situation, except for some boasting about employee benefits.
  • In the whole situation, I felt like they failed to really admit that they were sorry for what hapened, and were taking the role of the victims.
    • "We are people too" and a whole segment in this video of emails from fans hoping they will get better soon and "survive this difficult shitstorm". LMG was merely getting away with this stuff for a long time and just now have been called out. They don't deserve any harassment, however, they also don't deserve any "Get better soon" emails from fans.

TL;DR: I will most likely continue to watch Linus tech tips for entertainment purposes, but will no longer trust them on any technical details, and would go to other channels for tutorials on how to build a pc and such.

[-] JohnDClay@sh.itjust.works 14 points 1 year ago

They hardly touched upon the whole Madison situation, except for some boasting about employee benefits.

My impression was that they were trying to keep that and the testing and workload issues mostly separate. They hired an independent firm to investigate them, and I doubt the results are in yet. So I wouldn't be surprised if there was a separate update later on.

But they did mention their turn over rate might increase in the short term. I took that as meaning they would fire the people guilty in the allegations, but we don't know for sure yet.

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[-] TheLurker@lemmy.world 25 points 1 year ago* (last edited 1 year ago)

This is some straight up disingenuous corporate bullshit. It's fucking cringe.

"Oh you are the boss". Fuck off.

"We have been working on this for years". Well get better at your job dickhead.

This guy has always been a fucking muppet and it now is clear he is a cunt as well.

[-] iHUNTcriminals@lemm.ee 16 points 1 year ago

I feel like every company is basically fucked. It's built into how America works.

[-] s20@lemmy.ml 63 points 1 year ago

I don't disagree, but they're Canadian...

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this post was submitted on 26 Aug 2023
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Linus Tech Tips

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