this post was submitted on 18 May 2026
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The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven.

Instead of immediately leaving with a completed order, the suit claims drivers waited "up to fifteen (15) minutes" for additional deliveries, increasing the time between when a pizza is removed from the oven rack and when it leaves the building to be delivered. That delay slowed deliveries, disappointed customers, and caused a sharp drop in sales, the suit says.

The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.

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[–] funksoulkitchen@lemmy.zip 1 points 4 hours ago

There's an edible tracker in the sauce

[–] bitjunkie@lemmy.world 9 points 15 hours ago

Clown timeline

[–] iuseasahibtw@ani.social 15 points 1 day ago

This is exactly how Skynet started

[–] MehBlah@lemmy.world 26 points 1 day ago (1 children)

Last time I ordered from them. I selected pick up and waited until a few minutes before the time was up to leave to get it. When I got there on their screen it showed my name and ready. I waited an additional twenty minutes to get my pizza. Don't know if the people working there marked it completed or if it was their system but I haven't been back in a while.

[–] SweatyFireBalls@lemmy.world 3 points 1 day ago (1 children)

As someone who worked in fast food in quite a few different places it is very common in my experience that orders are marked complete before they really are.

The stats matter to the heads, so the managers keep up the stats to look good. That is why when you go through a drive through and they ask you to pull up? They are wiping that order so it looks as if it was done faster and bringing it to you when it's really ready.

It's a classic thing of stats being focused on to the point that the stat is essentially made useless since it gets cheated.

I haven't worked FF in roughly 10-15 years though, and this was my experience, so grain of salt and all that.

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[–] Lucidlethargy@sh.itjust.works 49 points 1 day ago (11 children)

Fire the executives responsible.

[–] MajorasTerribleFate@lemmy.zip 16 points 1 day ago

Let they who reap the benefits of success be also reamed by the flames of failure.

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[–] Corvidae@lemmy.world 8 points 1 day ago* (last edited 1 day ago) (4 children)
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[–] ICastFist@programming.dev 65 points 1 day ago (1 children)

Partially related: I remember some months ago, down here in Brazil, UberEats and iFood drivers were getting restless about the complete lack of any rights when working with the apps - no rest time, no charging stations, low pay, all while being told that you're "being your own boss, working when you want to!". They usually formed whatsapp groups to complain about that.

In an almost inexplicable twist, the majority that wanted more rights also wanted the govt to stay the fuck away and were against a law that was meant to regulate working for apps. Said law included many of the rights they wanted.

[–] baggachipz@sh.itjust.works 32 points 1 day ago (2 children)

Glad to see American idiocy is spreading /s

[–] berrodeguarana@lemmy.eco.br 6 points 1 day ago* (last edited 10 hours ago)

Planned idiocy, but idiocy nonetheless.

Billionaires invest a fortune into media articles, influencers, and fake news to brainwash workers to vote against their own class.

Ironically, the billionaire class is a pretty well organized one to achieve all this. Motherfuckers.

A tremendous amount of money has been invested to ensure that it is.

[–] LovableSidekick@lemmy.world 7 points 1 day ago (1 children)

To me it sounds like the suit should be against Doordash not Pizza Hut.

Unless the contracts say you gotta deliver orders right away, not much they can do. They didnt have to outsource their delivery, they could have used their own drivers.

[–] jamesrandysghost@lemmy.zip 35 points 1 day ago (4 children)

Love how on the page for this article taking about how an AI system fucked up so bad there is a 100m lawsuit over it.... there are AI ads offering to sumerize the article...

Also, I can't lie, I feel no fucking sympathy for the massively wealthy elites that own this 100+ franchise company. If they hired their own drivers and payed their employees well I'd be singing a different tune but fuck these capitalist pigs. I hope they sue each other into oblivion.

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[–] ivanafterall@lemmy.world 40 points 1 day ago (1 children)

For context, here is an actual Uber Eats offer to a driver from 5 days ago:

[–] Corkyskog@sh.itjust.works 29 points 1 day ago (6 children)

That's 5.68 an hour, ridiculous. The system should reject anything that's below minimum wage equivalent at a bare minimum.

[–] hdsrob@lemmy.world 9 points 1 day ago

5.68 minus gas and wear and tear on your vehicle.

I do some DD for extra cash sometimes, and see shit like this all the time. I don't know who's taking this shit, but it isn't me.

[–] ivanafterall@lemmy.world 35 points 1 day ago* (last edited 1 day ago) (3 children)

I've been driving (passengers, not food) for 2 years and you really can't imagine how predatory and exploitative it is these days. Gas prices way up, fares way down, and Uber just spent $10 billion in our stolen wages on driverless vehicles to replace us. I'm trying to get out ASAP.

Edit: Also, just wanted to add that it's $5.68/hr BEFORE gas and wear-and-tear expenses.

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[–] ITGuyLevi@programming.dev 11 points 1 day ago

Yeah, if it comes out below minimum wage there should be a higher amount being paid to the driver for the delivery side of the payment, expecting anyone to work for pretty much just tips is very bad business. I wish more of the price increase on the menu went to the driver.

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[–] Zarxrax@lemmy.world 318 points 2 days ago (6 children)

Wtf, pizza hut doesn't employ their own delivery drivers anymore? Sounds like they are complaining because they outsourced delivery and now they don't like how the work is getting done.

[–] oh_@lemmy.world 221 points 2 days ago (13 children)

Exactly. Hire your own drivers if you want it the way you want it. They made a big deal when California minimum wage went up that they were going to fire every driver and use DoorDash. This is the quality you get with that choice

[–] NotMyOldRedditName@lemmy.world 104 points 2 days ago (1 children)

🤣 🤣 🤣 🤣 🤣 🤣

https://www.cbsnews.com/news/doordash-pizza-hut-minimum-wage-hikes-california-new-york-city/

Pizza Hut is laying off more than 1,200 delivery drivers in California ahead of the state's nearly 30% increase in its minimum wage, to $20 an hour from $16. PacPizza, operating as Pizza Hut, and Southern California Pizza Co. — another Pizza Hut franchise, both gave notice of layoffs impacting workers in cities throughout the state, Business Insider reported, citing notices filed with the state.

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[–] jimmy90@lemmy.world 1 points 22 hours ago

yep this is actually nothing to do with ai

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[–] Armand1@lemmy.world 76 points 1 day ago (2 children)

The obvious answer to the problem no one seems to have mentioned yet:

Pay the drivers by the hour, not by the amount of orders.

Performance-based pay has never worked, and always incentivises bad behaviour. They wouldn't try to batch so many orders for a single trip if it wasn't the only way they could make passable money.

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[–] Flower@sh.itjust.works 71 points 1 day ago

These drivers are their own business and they're just maximizing revenue according to market incentives, just like any other business. So Pizza Hut has enshittified themselves. Well done. I guess it looked a lot better in the excel sheet and presentation.

[–] brownsugga@lemmy.world 65 points 2 days ago

the franchisee bringing the suit operates ONE HUNDRED ELEVEN pizza huts, i don't give a shit what happens to them

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